The Foothold Expo

Foothold Expo 2017

Over the past ten years, Foothold Technology and our community of providers have evolved, transformed, explored, and grown. 2017 marks Foothold’s tenth annual conference. With a decade of Expos under our belt, we’ve learned a few things along the way, so EXPO TEN will our biggest and best Expo yet. Whether you’re hoping to enhance your knowledge of AWARDS functionality, strengthen your agency’s operations, or gain a better understanding of the changes on our industry’s horizon, EXPO TEN is here to provide you with the knowledge you need. Join us on June 22, 2017 for a day of learning, networking, and, of course, some fun.

Full Agenda

June 22, 2017
8:00 AM – 5:00 PM
NYU Kimmel Center, New York City

See highlights from last year’s Expo 2016: Cultivating Growth

Keynote Speaker

David Simon

David Simon is a Baltimore-based journalist, author and television producer. Born in Washington, he came to Baltimore in 1983 to work as a crime reporter at The Baltimore Sun. While at the paper, he reported and wrote two works of narrative non-fiction, Homicide: A Year On The Killing Streets and The Corner: A Year in the Life of an Inner-City Neighborhood, the former an account of a year spent with the city homicide squad and the latter, a year spent on a West Baltimore drug corner.

Homicide became the basis for the NBC drama, which aired from 1993 to 1999 and for which Simon worked as a writer and producer after leaving The Sun in 1995. The Corner became an HBO miniseries and won three Emmy Awards in 2000. The Wire, a subsequent HBO drama, aired from 2002 to 2008 and depicted a dystopic American city contending with a fraudulent drug war, the loss of its industrial base, political and educational systems incapable of reform and a media culture oblivious to all of the above.

Simon served as a writer and executive producer of HBO’s Generation Kill, a miniseries depicting U.S. Marines in the early days of the Iraq conflict. Simon also co-created the HBO series Treme, following life in New Orleans after Hurricane Katrina. Treme was nominated for two Emmys, Outstanding Writing in a Miniseries and Outstanding Miniseries. Simon’s most recent project, the HBO miniseries Show Me a Hero, tells the story of Yonkers Mayor Nick Wasicsko who finds himself thrust into racial controversy when a federal court orders to build a small number of low-income housing units in the white neighborhoods. Simon also does prose work for The New Yorker, Esquire and The Washington Post, among other publications.


Count Down to an Invoice

Is maximizing your revenue by invoicing all billable services rendered important to your agency? If so, this session is a must!

To successfully bill for all services, there are multiple factors involved. In this session, we will review all data necessary to bill and demonstrate tricks used by Foothold staff to uncover missing or invalid data, which causes billable services to not generate an invoice. Additionally, we will discuss how to reconcile billable services provided to invoices generated.

Leveraging AWARDS Builders to Build Your Own Outcomes

This session will focus on how to use PlanBuilder to configure service/treatment plans for your agency, and how to add any elements you need for plans and reviews. The PlanBuilder ReportBuilder will be reviewed to demonstrate how you can examine the elements and configuration choices your agency has set up for Plans & Reviews. And finally, we will examine the new Plans and Reviews ReportBuilder, and how to create reports about client outcomes. This session will also give attendees the opportunity for some hands-on practice using the new Plans & Reviews function.

How Deep Can You Dive in AWARDS?

Do you know how deeply your agency is using AWARDS and whether you’re really maximizing its impact? Our implementation team has designed an utilization analysis assessment, so that agencies can discover how they can better use AWARDS. Come learn about the tool, how we designed it, and how other agencies have used it. You’ll leave this session with a better understanding of how a more thorough implementation of AWARDS can benefit your agency.

Counting What Counts

Before an agency can achieve “true outcomes reporting,” they need to walk before they can fly. Foothold partnered with the NYU-McSilver Institute to create an innovative way for AWARDS agencies to assess their census, payer mix, and service delivery strategies so they can start to define and demonstrate performance as part of a process called Output to Outcomes. Boris Vilgorin and Ashley Fuss of the McSilver Institute will join us to discuss this approach and the importance of building your agency’s capacity to measure fundamentals today, so you are prepared to measure outcomes in a future value based environment.

Navigating the Road to National Accreditation

This interactive session will focus on a thorough review of the major phases of the accreditation process and highlight the benefits of becoming accredited, including enhanced revenue opportunities. Learn about the fundamental organizational requirements necessary for accreditation, key participants to include throughout the process, and how to avoid common pitfalls. The benefits of using an EHR, such as chart record reviews, tracking outcomes, and administrative reports, will be discussed. There will also be a review of the three main accrediting bodies for human service agencies: CARF, Council on Accreditation (COA), and The Joint Commission.

Breathe Out or BurnOut: Lessons in Self-Care for Nonprofit Workers

Whether you are an administrator or delivering services, workers in the nonprofit world are at the top of the list of professions at risk for burnout. Most easily identified by high turnover rates, burnout and vicarious trauma have deleterious effects on individual employees, the agencies they work for, and the populations receiving services.

Self-care is the key to longevity, wellness, and effectiveness in the human services field. As a participant in this session, you will learn what conditions induce burnout and vicarious trauma; understand how to self-identify their characteristics, and incorporate different individual and organizational-level interventions to safeguard against their negative outcomes.

Waiting List: How to Use AWARDS to Streamline Access to your Programming

In this session, we will explore how to best utilize the enhanced waiting list functionality. We’ll begin with a demonstration of how to create and manage a wait list. Then we will show how waiting lists can be used beyond a single agency to help coordinate activities in multi-agency HMIS databases. Next, we’ll have a discussion on best practices for using the wait list functionality for a variety of different intake structures. Within this discussion, we will focus on how AWARDS can streamline wait list processes and increase the ease of program accessibility to your clients. You’ll leave the session with a solid understanding of both the overall functionality and how to implement it within your current intake processes.

Take Ten: Vendor Showcase

Each year, Foothold invites a select group of vendors to exhibit their products at the Expo. The services they provide can complement your use of AWARDS and give you additional tools to help strengthen your agency, develop your staff, and streamline your processes. Join this year’s exhibitors for an interactive “expo” session where you’ll hear ten-minute demonstrations from each vendor in a round robin style.

Functionality to Funding: Selling Your Agency as an AWARDS-using Agency

This session will explore the common hurdles to writing successful grants and proposals and provide tips for marketing your agency’s use of AWARDS. The presenters will address best practices to consider, inspire ideas for more meaningful writing, and, most importantly, highlight how AWARDS can assist agencies in providing the reporting and metrics needed to represent the work they are doing. Additionally, the session will speak to the differences between marketing your agency and selling your agency, and how the two are mutually important.

NYU Kimmel Center

The NYU Kimmel Center is located at 60 Washington Square South, New York, NY 10012. For directions on getting there, click here.

Hotel Information

Foothold has secured a block of rooms at the Washington Square Hotel available at a discounted rate for Expo 2017 attendees. To make your reservations today, click here. For additional hotel recommendations, feel free to email us as at


How can I contact the organizer if I have questions?

Please email us at with any questions.

Is my registration/ticket transferable?

Yes. To transfer your ticket to another person, email us at with your order number, your name, and the name, job title and email address of the person to whom the ticket should be transferred. Please allow 1-2 business days for us to process your request.

What if I forget to bring my printed ticket to the event?

Bringing your printed ticket will speed up your check-in on the morning of the Expo, but it’s not necessary. As long as you’re registered, we can look up your name.

The name on the registration/ticket doesn’t match the attendee. Is that okay?

Yes, it’s okay if you are attending in place of another person. When you check in at the Expo, we’ll need your name, job title, agency and email address.

Can I update my registration information?

Yes. Just send us an email at with your order number, your name and the information you would like updated. Please allow 1-2 business days for us to process your request.

What is the refund policy?

You may receive a full refund through June 15, 2017. No refunds will be issued after that date. To request a refund, email us at with your order number and the name(s) of the attendees for whom you’d like a refund. Please allow 1-2 business days for us to process your request.

Are there payment options other than by credit card?

Yes. When you purchase tickets, click on the “Show other payment options” link and then click the ‘Pay Offline’ button. After completing your registration, you’ll have the option to pay by check or request an invoice.

Can I pay for my ticket(s) at the event?

Unfortunately, we will not be able to accept payment at the Expo.

What are my transportation/parking options getting to the event?

For transportation information and directions to the NYU Kimmel Center, click here. For information on parking near NYU in the Greenwich Village area, click here. Foothold Technology is not affiliated with these parking companies and cannot vouch for pricing or quality of service they provide.

What should I bring to the event?

In addition to lots of energy and excitement for AWARDS, we encourage attendees to bring a photo ID for checking in at the NYU Kimmel Center security desk, and business cards, since there will be plenty of opportunities for networking. We also suggest a sweater or jacket since the session rooms can be a bit chilly.

Will lunch be provided?

Yes! We also provide a continental breakfast in the morning and a dessert and beverage reception after the Expo. If you have a meal preference for lunch (kosher or vegetarian), you may indicate that when you register.

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