Foothold Technology’s High SUS Score and User Satisfaction Reduces Burnout

Poor Electronic Health Record (EHR) usability is a top contributor to staff dissatisfaction and burnout in healthcare. Given the crucial role that EHR systems play, ensuring ease of usability and enhanced productivity is paramount. This is where Foothold Technology excels.

But how do we measure usability and satisfaction? Enter the System Usability Score (SUS). This simple yet powerful tool provides a reliable measure of a system’s usability. It’s based on direct user feedback to enhance system experience.

Understanding the System Usability Scale

The SUS is a widely recognized tool for measuring the usability of various technologies. Developed to provide a simple yet reliable way to assess the effectiveness, efficiency, and satisfaction of user interactions, the SUS has been employed in over 1,300 studies. 

The SUS is a questionnaire that users complete after interacting with a system. It consists of 10 items, each rated on a Likert scale from 1 (strongly disagree) to 5 (strongly agree). The scores from these items are used to calculate a final SUS score, which provides a quantitative measure of a system’s usability against other systems, It offers a score ranging from 0 to 100, with higher scores indicating better usability. Disappointingly, the average EHR system SUS score is 45.

Foothold Technology’s Top Ranking SUS Score

We recently conducted a SUS survey for Foothold Care Management (FCM), and the results were impressive. FCM achieved a SUS score of 78, significantly above the industry average. FCM’s score far exceeded the EHR system average, placing our usability score closer to that of Microsoft Word or Amazon, which rank 75 and 82, respectively.

Features that our users love

FCM’s high SUS score reflects the features and capabilities that users appreciate. Agencies that use FCM have access to:

  1. Customizable Dashboards: Users can customize their dashboards to meet their specific needs, making accessing the most relevant information easier.
  2. Robust Reporting Tools: The system offers extensive reporting capabilities, allowing users to generate detailed reports and collaborate with labs, pharmacies, and other providers.
  3. User-Friendly Interface: The intuitive design ensures users can easily navigate the system, reducing the learning curve and increasing productivity.
  4. Comprehensive Client Management: Foothold Technology provides a holistic view of client data, enabling users to manage care plans, track progress, and ensure continuity of care.
  5. Secure Data Management: With advanced security features, users can trust that their data is protected and complying with industry standards and regulations.

FCM ranks high for ease of use among our customers

In addition to the impressive SUS score, customers have consistently ranked Foothold Technology highly in ease of use. FCM’s intuitive design and user-friendly features contribute to its reputation as a leading care management solution. Our user testimonials frequently highlight how the system simplifies their workflow, allowing them to focus more on providing care rather than struggling with complex software.

FCM’s high SUS score translates to better user experience and a commitment to continuous system improvement

  1. Enhanced User Satisfaction: A higher SUS score signifies that users find FCM’s system more effective, efficient, and satisfying to use. This translates to a more pleasant and productive experience for your staff.
  2. Reduced Burnout: Numerous studies have highlighted the direct relationship between EHR usability and physician burnout. Foothold Technology’s high usability score offers a lower risk of burnout among users, which can lead to better overall job satisfaction and retention rates.
  3. Benchmarking Excellence: The SUS score provides an objective measurement to benchmark against competitors. FCM’s score of 78 surpasses the industry average and demonstrates its commitment to delivering a superior product.
  4. Continuous Improvement: Foothold Technology’s high SUS score is a testament to its constant efforts to refine and enhance its system. This dedication ensures that users can tackle their workday without the added burden of difficult-to-use software.

The Link Between SUS Scores for EHR and Burnout

A high SUS score often correlates with a positive user experience. An easy-to-use system is more likely to satisfy a user’s needs.

Conversely, a low SUS score can indicate a poor user experience. It suggests that users may struggle to interact with the system, leading to frustration and dissatisfaction.

Studies show that EHR usability scores, such as those measured by the SUS, are strongly and independently associated with staff burnout. In a dose-response relationship, higher SUS scores correlate with lower rates of burnout as measured by the Maslach Burnout Inventory (MBI) .

Research indicates that for each 1-point increase in SUS score, the odds of burnout decrease significantly, even after adjusting for other personal and professional characteristics. 

Closing the usability gap in EHR is highly effective in improving staff satisfaction and reduces stress. Usability issues in EHRs can lead to inefficiencies, increased cognitive workload, and frustration among healthcare providers, all of which contribute to burnout. 

Choosing the right technology has never been more critical than it is now. 

The Future of EHR: Easy to Use, Burnout-Free, and Health Outcome-Driven

We stand out with an above-average SUS rating for prospective customers seeking a reliable, efficient, and user-friendly . This high score reflects our company’s commitment to usability and excellence, ensuring that your team can focus on what truly matters—providing quality care without the stress of navigating a cumbersome system.


Experience the difference with Foothold Technology and join the ranks of satisfied users who benefit from a system designed with their needs in mind.