Finding, Choosing, and Implementing an Electronic Record: A Video Series of One Agency’s Journey

By Sarah Morrison, Foothold Technology

Here at Foothold, we spend a lot of time putting ourselves in the shoes of our clients. There are a thousand moving parts that all must align in order for an agency to accomplish its mission of providing supports and services to those in the community. While we don’t like to think of finding and implementing an electronic record as a burden, the process is undeniably time-consuming, expensive, anxiety-producing, and pretty much a part-time job in and of itself.

Coming from the human services sector, we know quite a bit about the mindset and processes involved in implementing something as massive as an electronic record; however, no one puts it in words better than an agency that has actually gone through it. In an effort to gain an agency’s perspective on the decision to implement an electronic record, I recently traveled down to Miami, Florida to interview the team at Fellowship House about their process, their doubts, their struggles, and their successes. Fellowship House is a private, nonprofit psychosocial rehabilitation center for individuals who experience severe and persistent psychiatric disabilities including those with co-occurring substance abuse disorders. It serves the Miami-Dade and Monroe Counties in Florida.

Following my thought-provoking conversations with the Fellowship House team, we thought other agencies across the nation would benefit from hearing the candid depictions of each stage in the process. We created a video series documenting the story of how Fellowship House found, chose, and implemented Foothold Technology’s AWARDS software, our easy-to-use electronic record designed for human services agencies. Watch below!

1. Who is Fellowship House?

2. The Need for an Electronic Record

3. Finding an Electronic Record

4. An Electronic Record Implementation

5. Billing & State Data Transmission

6. Reflections

About Foothold Technology
Foothold Technology, an electronic record, EHR vendor and human services software provider, offers web-based software for human service providers that eases the burden of documentation, providing agencies with the freedom to focus on their Mission. More than 1,000 agencies nationwide count on Foothold’s AWARDS software to manage their services, including Mental Health, Alcohol & Substance Use Disorder, Intellectual & Developmental Disabilities, Homeless & Housing, Employment & Training, Seniors, Veterans, Youth & Family, and more. Having originated from three agencies in 2000, AWARDS is a complete electronic record and EHR software for human service providers that also supports administrative activities, including facilities maintenance, human resources, scheduling and alerts, audit reports, and automated billing. AWARDS offers full interoperability with any other federally certified system for participation in Health Information Exchanges (HIE) and Regional Health Information Organizations (RHIOs). It is also the only record-keeping system that is certified as both a Behavioral Health EHR software system and an HMIS software package (Homeless Management Information System). With roots and origins in human services, no software vendor is better prepared to support you than Foothold Technology. For more information, visit