Illinois-based Little City Shares Its Electronic Record Implementation Story

by Meghan Branca, Foothold Technology

Choosing an electronic record is the first step towards implementing change in organizational processes. Change often creates anxiety and causes many to question if it’s even necessary. I recently sat with Theresa Moran, Deputy Chief of Centralized Support Services at Little City in Illinois, to share her successes and challenges implementing an electronic record and gaining staff buy in. Little City provides services to individuals with intellectual and developmental disabilities (I/DD)  in Illinois.

“When you put it in the system in one place it carries over everywhere – we didn’t have that with paper and pen forms. And so we ended up having to capture a lot of different information in a lot of different places.”

Theresa Moran,
Deputy Chief of Centralized Support Services
Little City, Illinois

You can hear highlights of our conversation in this podcast, where we discuss how using an electronic health record has helped break down silos, increase the efficiency and accuracy of data collection, and how easy it is to share that data across multiple programs and business units at Little City. This adoption of an electronic record has resulted in streamlined operations and more cohesive reporting for the organization. In fact, a report that used to take Theresa a week of searching through paper records, now takes her less than five minutes!


Little City is part of a growing community of Foothold Technology customers located throughout Illinois. It joins Anixter, a Chicago-based agency providing services across the spectrum of those in need, ranging from mental health services, services to support those with Substance Use Disorders (SUD), individuals with intellectual and developmental disabilities to providing HIV-related services; Village of Niles and ChildServe, two agencies providing counseling and a variety of programs for children and family services; Transitions Mental Health Services; Kendall County Health Department; and two agencies providing supportive housing services in Illinois, A Safe Home and Impact Behavioral Health Partners.

Little City Illinois


For more inspiration on how to address successes and challenges when implementing an electronic record, check out these great posts:

About Foothold Technology
Foothold Technology, an electronic record, EHR vendor and human services software provider, offers web-based software for human service providers that eases the burden of documentation, providing agencies with the freedom to focus on their Mission. More than 1,000 agencies nationwide count on Foothold’s AWARDS software to manage their services, including Mental Health, Alcohol & Substance Use Disorder, Intellectual & Developmental Disabilities, Homeless & Housing, Employment & Training, Seniors, Veterans, Youth & Family, and more. Having originated from three agencies in 2000, AWARDS is a complete electronic record and EHR software for human service providers that also supports administrative activities, including facilities maintenance, human resources, scheduling and alerts, audit reports, and automated billing. AWARDS offers full interoperability with any other federally certified system for participation in Health Information Exchanges (HIE) and Regional Health Information Organizations (RHIOs). It is also the only record-keeping system that is certified as both a Behavioral Health EHR software system and an HMIS software package (Homeless Management Information System). With roots and origins in human services, no software vendor is better prepared to support you than Foothold Technology. For more information, visit