Hear What Our Clients Say about AWARDS
AWARDS is Easy to Use
I just trained one of our Directors to use AWARDS. She works with vocational clients. She had been afraid of the computer and had asked in the past not to use the old computerized charting system because it was so hard to learn. After one hour-long training, her exact words were: “I wrote down all the instructions you gave me, and came in at 7:30 AM this morning because I thought it would take me an hour and a half to teach myself the system. It took ten minutes!”
Laurel A. Carpenter, Director of Clinical Administration, The Bridge, Inc.
I was just talking to a supervisor in one of our programs that’s planning to go live in February (or thereabouts). He mentioned that he had been poking around in the software, so I asked him how he was feeling about it. He said, “It’s pretty easy to use – you would have had to stop at Atari to have trouble using it. Since I’m old enough to remember Atari, I thought this was a pretty positive statement on the software’s ease of use.
Guy Ricci, Jr., Deputy Executive Director – Administrative Operations, Saint Catherine’s Center for Children
Foothold Provides Excellent Client Support
“I had items from last week to discuss for our weekly call; however, the Foothold Help Desk has been amazing in their efforts to answer my questions. I no longer have any items. Please pass along my gratitude to your team.”
Natalie Huntley, Palladia
“I wanted to thank you again for your patience in getting us started on Wednesday and Thursday, your efforts in training, and the extra time you put in after class on Wednesday to help Tony. It was truly appreciated. You’ve left us with a great foundation to build on, and people gave me great feedback on the system as a result of your training, regarding what they needed or would like to see from AWARDS–and even just to tell me in general why they like the system!”
Julie Cook, Catholic Charities of Santa Clara County
I just wanted to send a quick note of praise for the excellent staff you have at Foothold Technology. Our Senior Project Manager has helped Park Center with our implementation of AWARDS over the past few years and I’m continually impressed with her customer service. She is always extremely responsive any time we need her assistance and her problem solving skills are remarkable. There have been a number of times when we needed to morph the system to work for our needs and Laura has helped us navigate making that happen. We always feel like we are her only client, which in my opinion is the true mark of excellent customer service.
The Help Desk staff are also wonderful. They too are extremely responsive, helpful and SMART! They have gone above and beyond many times and helped me navigate Excel or other programs that aren’t even AWARDS-related. I just could not be more pleased with the service we get from Foothold Technology.
Dani Lieberman, Director of Quality Assurance, Park Center
AWARDS is a Time Saver
Our billing process now takes 5 staff hours per month, about 98.2% time savings compared to 288 hours per month on average before AWARDS. Not only does For all agencies looking to bill directly for the services they provide, we offer BillingBuilder™, our Build-Your-Own Billing module that allows users to configure billing files for dozens of payers in addition to the direct link to Medicaid and Medicare already built into the software. Your agency’s clinical and programmatic data will flow seamlessly from the AWARDS electronic chart into the proper structure in the billing module. From there, you can use the module to create claims to be paid. With BillingBuilder™, AWARDS establishes a more direct relationship between program services and billing activities. Because both fiscal and program service staff rely on a single system for billing-related information, there are fewer opportunities for errors in communication, and less time and energy is expended on reporting of this information. Furthermore, your Foothold support team will work with you to address the inevitable changes in regulations, ensuring your agency’s continued compliance. Results for your agency include more internal control and greater transparency in the billing process as well as increased success with audits. There is additional support and an additional cost associated with BillingBuilder™. Click here to see how a typical human services agency turned a loss into a $171,000 windfall. Learn about Goodwill’s $22,000 success here. take less time, but the results are much better due to not having coding errors, rounding errors, or other calculation errors like before.
-Ed Carpenter, Mended Reeds
I just wanted to drop you a quick note about our HUD APRs this year. I just finished our fifth one and it was virtually painless with AWARDS. In years past, with our old database, each report would have taken days. This year, I was able to print the APR from AWARDS, verify the data, gather the financials, transfer the information to the HUD 40118 and put the report in the mail to HUD in just a couple of hours for each report. What a life and time saver! Thank you to the whole Foothold Team for making our organization much more efficient!
Stacey W. Denaux, Executive Director, Crisis Ministries
I have to tell you that the PCS this year was so much easier than it’s ever been before. In the past, we’d have to hire temp staff every year to get the PCS done. This year, we were able to do it so quickly and easily without any extra help. Thanks so much.
Sheila Kline, Depaul Community Services
Auditors Love AWARDS
I’d like to let you know that our fiscal auditors were very impressed with the system and felt that with the one-time stamp issue for any and all changes to a note it met the criteria for electronic signatures. Additionally, they seem to be accepting of the electronic signature provided during the recent audit. This was extremely helpful during the audit.
Darcy McCourt, Director of Residential Services, Gateway Community Industries, Inc.
AWARDS in an Emergency
Our programs weathered the recent hurricane successfully! Staff worked tirelessly to ensure that residents were safe and comfortable even as many sites endured mandatory evacuation orders and as the administrative office and many residential sites were without electrical power for days.Foothold was an enormous resource during the storm. Several Foothold reports were printed and distributed when the first severe weather warning was issued. This precautionary measure was taken in the event that the database would not be accessible for some time during the storm. Creating these reports during the flurry of activity that was taking place was quick and easy. Staff members appreciated having hard copy reports of important information available.
Copies of several important documents (for example: lists of repair services and other related vendors) were scanned into Foothold and stored in the agency file cabinet. These lists became an all-important source of information during the time when staff could not access their own computers and resources. Staff were able to consult these lists from their iPhones or iPads regardless of where they were.
Most importantly, residents’ records were available throughout the storm whether or not residents were in their home sites or had been temporarily relocated. If we had still been working with only paper records, it would have been challenging to access important information during the storm. Foothold made it possible for staff to access progress notes, provider names and information, medication lists etc. and was invaluable in allowing us to continue to provide quality care during the storm.
Susan Steinhardt, Quality Improvement Director, Options for Community Living, Inc.
Our facility suffered an arson fire and lots of things are being done best they can. Everyone is so glad that our AWARDS documents are hosted on your server and not somewhere in our building. Whew.
Theresa Lucerno, Billing Manager, Community Counseling Center of Southern Nevada
of care requires interoperability.
effort and energy on client support than anything else.