Human Services Software – Pennsylvania

In the changing landscape of care human service agencies in Pennsylvania, and across the country, are facing new challenges. Providers are being asked to confront new federal and local mandates while also facing greater scrutiny of their agency operations and outcomes.

AWARDS is a web-based electronic record for human service providers and behavioral health EHR in Pennsylvania that can simplify all aspects of your agency operations (from intake and admissions to billing and reporting) and help you meet regulatory expectations.

Whether your organization is facing the challenges of addressing Electronic Visit Verification (EVV), or wants to streamline your data to go from point-of-service to PA PROMISe, our software and our dedicated staff can make that happen.

Click any of the topics below to find out how Pennsylvania agencies are using AWARDS to streamline agency operations and ultimately improve service delivery for their clients.

Electronic Health Record – Benefits for Human Service Agencies in Pennsylvania

Our software helps your organization thrive by offering:

  • Standardization of agency data collection & charting procedures
  • More staff accountability through reporting, audit trails & reminders
  • Easier access to your data, accessible from any location at the agency
  • Increased efficiency allowing staff more time to provide supports & services
  • Easy audits available through AWARDS robust reporting functionality
  • Standard workflow for all agency employees
  • Safe, secure & HIPAA compliant data storage
  • Web-based cloud technology, eliminating hardware & infrastructure maintenance costs

The Landscape of Care


WEBINAR | Adapting to Change in Pennsylvania: Tips for Surviving and Thriving in an Ever-Changing Landscape

The changing policy landscape means vital programs benefiting individuals with disabilities and their families are facing new challenges. Organizations in Pennsylvania, and across the country, are being asked to confront new federal and local mandates while also facing greater scrutiny of their organization operations and outcomes. Managers need new tools, agencies must operate more efficiently, staff are seeking new skills, and outcomes are measured by efficiency and success rather than volume.

Join Foothold Technology for an interactive conversation featuring Typical Life Corporation of Pennsylvania, sharing examples of how organizations are adapting to change and finding clarity by combining great leadership, enhanced workforce development, and quality data. Presenters share concrete tips on how an electronic record can help you prepare for an uncertain future, and can provide you with strategic tools you need to survive and thrive in an ever-changing world.


  • Frank Koerber, Executive Director, Typical Life Corporation
  • David Bucciferro, Senior Advisor, Foothold Technology

Agency Stories from Pennsylvania

Many Regulations, One Electronic Record | Keystone Community Resources

Services: Intellectual/Developmental Disabilities, Housing, Day and Vocational Services, Health Services, Clinical Services
Year Founded: 1964
Location: Pennsylvania
Consumers Served: Over 600 annually
Annual Operating Budget: $30 million
Using AWARDS Since: 2013

The Situation: An agency faces the challenge of different regulations for different programs

For over fifty years, Keystone Community Resources has been serving the needs of those with intellectual and developmental disabilities and their families throughout Pennsylvania. The agency offers a wide range of services including day and vocation programs, respite care, and over 50 group homes. Keystone also supports residents in New Jersey through a group home and oversees a Supports Coordination Program in eight northern New Jersey counties. Like many agencies managing multiple programs in different geographic locations and supported by different funders, Keystone faced the challenge of operating efficiently, while maintaining unique reporting and regulatory standards for two separate and distinct jurisdictions. To tackle this challenge, Keystone turned to Foothold Technology’s electronic record, AWARDS.

The Solution: Unique workflow for employees in each state using AWARDS FormBuilder

Keystone staff were originally documenting agency data on paper forms accessed through an online shared drive. Step one toward a better solution was achieved when the agency made its transition from paper forms to AWARDS. Reporting became easier and increased agency efficiency allowing staff more time to provide support to consumers. Step two required a solution that could address the unique regulatory needs of each state, but still support the overall operational, quality assurance and reporting needs of the agency. For this step, Keystone staff and the Foothold implementation team partnered to use AWARDS’ FormBuilder tool to create state-specific forms for data collection, reporting and analysis. Through FormBuilder, Keystone created a unique workflow for staff in each state.

The Result: Addressing the challenge of multiple regulations is no longer an obstacle

Once the program-specific forms were launched in AWARDS, staff began documenting their work specific to program and location. Because each username and password corresponds to its appropriate program, nurses and clinicians are automatically directed to the forms appropriate for his or her program. This has been especially beneficial when it comes to documenting psychiatric reviews, which carry different requirements for the two different states in which Keystone operates. In Pennsylvania, psychiatric reviews are required every twelve weeks, and in New Jersey, reviews are required every six months, at a minimum. By integrating AWARDS into its agency operations, Keystone has not only adapted its method of documentation to achieve more efficiency for the entire agency, but because the regulatory requirements for two different sets of programs are captured in one centralized database, reporting is less of a burden and ensures both flexibility and compliance across multiple programs.

With AWARDS, we can meet our regulations across two different states, all in one database.

Stan Chotkowski

Director of Residential Services, Keystone Community Resources

Our Footprint in Pennsylvania



Acadia has more than 30 years of experience providing comprehensive neuro-rehabilitation programming in a community-integrated setting to individuals whose acquired brain injuries or other neurological disorders have compromised their ability to live independently, work competitively, and participate fully as active members of the community.

Allies for Health + Wellbeing

Allies provides integrated medical care, supportive human services, and community-based education for individuals living with, or at risk of HIV, viral hepatitis, and sexually transmitted infections.

Catholic Charities Diocese of Allentown

Catholic Charities is a private nonprofit social service agency operating under the auspices of the Diocese of Allentown. They offer services to meet the needs of people in our community who need support, care and compassion.

Catholic Charities Diocese of Harrisburg

Catholic Charities Diocese of Harrisburg provides hope, help and support to thousands of families each year, regardless of their faith. They serve a 15-county region with programs ranging from maternity homes, adoption services, foster care and counseling to the only homeless shelter in Central Pennsylvania that keeps families intact.

Catholic Charities Diocese of Pittsburgh

Catholic Charities is the primary social service agency of the Diocese of Pittsburgh, serving all, regardless of religious affiliation, at their time of great need. Church, Catholic Charities is dedicated to championing the dignity of the person, improving the quality of life, and advocating for the social good of the human family, so that the poor and vulnerable, always welcomed and loved, embrace opportunities necessary to realize their potential.


Excentia is a nonprofit organization providing supports to people with developmental needs from birth through adulthood. It’s our goal to be able to provide comprehensive supports for as little or as long as they are needed.

Greater Reading Mental Health Alliance

The Mental Health Association of Reading & Berks County was founded in 1955 to promote mental health education and wellness, as well as provide the area’s residents with active adult and child advocacy on an individual and system-wide basis.

Hand in Hand Christian Counseling

Hand In Hand Christian Counseling, located in Franklin, Pennsylvania, is committed to providing excellence as they partner with individuals in their journey of recovery. They are dedicated to the recovery process and psychiatric rehabilitation principles and believe that everyone can recover, as demonstrated by individuals gaining or regaining valued roles in the community around their unique cultural preferences.

Keystone Community Resources

Keystone Community Resources has a rich service history, with 50 years of experience serving the needs of individuals with intellectual and developmental disabilities in the community. Keystone is a privately owned multi-state organization providing a continuum of services, including over Community Based Group Homes, Life Sharing, Supportive Living, Day and Vocational Services, In-Home Respite Care and NJ Supports Coordination. They are a consumer focused agency with a strong reputation for supporting individuals, and putting people first.

MHY Family Services

MHY Family Services (MHY) offers a therapeutic campus environment, individualized education programs and community services where learning and healing occur for youth and families. Youth and families have the opportunity to learn skills that help them manage and cope with trauma-based issues and to re-engage with home, school and community.

Prospectus Berco

Prospectus Berco inspires people with special needs to lead meaningful lives by providing innovative supports.

Threshold Rehabilitation Services

A vital part of the Berks County Community, Threshold offers person driven services which enable people to achieve their individual personal outcomes. Specific services include: Behavioral Health, Community Support and Employment & Training for people experiencing emotional, intellectual developmental and physical challenges.

Typical Life Corporation

TLC provides support to individuals from York and Adams Counties who are diagnosed with intellectual disabilities thus helping individuals become active members of their community.



PAR (Pennsylvania Advocacy and Resources for Autism and Intellectual Disability) proudly represents provider organizations whose mission is to serve and support Pennsylvania’s children and adults with autism or intellectual disability.


RCPA represents providers of health and human services committed to effective, efficient, and high quality care in Pennsylvania.