Operations & Quality Assurance


We have worked with hundreds of Chief Operating Officers and quality assurance leaders to deliver human services software that is configured to improve your organization’s efficiency. With over 20 years of human services industry experience, we partner with you to ensure that your agency improves performance and meets auditing requirements.

Exec1 1

Improve agency workflows. Connect services, documentation, scheduling, and billing to create efficient processes.

Exec2 1

Analyze all of your agency’s data. Through powerful reporting, evaluate staff performance, monitor billing, and make data-driven decisions.

Exec3 1

Ace your audits. With service documentation linked directly to claims, enhance compliance and easily locate the documentation you need.

“Our implementation went great. We’ve replaced our time-consuming, internal system . . . and look forward to saving hundreds of hours of work for our entire services department.”
avalon housing
Brett Jones
Evaluation and Compliance Manager,
Avalon Housing

How We Help

Exec4 1
InSights Analytics

Quickly aggregate and visualize your agency’s data across multiple programs, residences, or service types. Use your data to make decisions on your programs, services delivered, and staff performance.

Exec5 1
Custom Reporting

Create custom reports to analyze your entire agency’s operations: including your outcomes, staff productivity, claims status, and more.

Exec6 1
Seamless Implementation

We have decades of experience in leading agencies through the EHR implementation process. Our team will guide your agency through the configuration, data transfer, and training process of adopting a new tool — creating a smooth transition for your organization.

Asset 29 1
Improved Workflows

Create efficient workflows that meet the needs of each program, with configurable forms, assessments, e-signatures, and notes. Aggregate data from across programs for easy reporting and agency oversight.


How Reporting Transformed
an Agency's Audits

Founded: 1979

Clients Served: Over 2,500 Annually

For every audit, Kidango staff would spend hours gathering case files and client info. With flexible reporting and client data stored in one place, they can now generate reports that meet each funder’s unique requirements.

Learn more about how operations officers and quality assurance managers use our software to improve agency processes.