Care Coordination Software

Care coordination software allows consumers to receive the services they need from every part of the healthcare system while improving a consumer’s experience and avoiding duplication of services. Imagine all the specialists involved in your clients’ care, including labs and pharmacies, are connected electronically, with the ability to see a complete record of your clients’ history across the spectrum of providers in your community. For agencies in the Foothold Technology community, this functionality is a reality.

How Does Care Coordination Relate to Interoperability?

These are the practical mechanics of interoperability:

Health Information Exchange (HIE) connections will plug your agency into your region or state’s cloud for healthcare records and let you send records, pull records back, and receive alerts seamlessly. Think of this as an online file sharing system similar to Google Drive or Dropbox.
Direct messages (like those from a HISP for example) will let you safely and securely send healthcare records to other providers. This works like email and is especially helpful for referrals.
E-Labs and E-Prescribing functionality allow you to send and receive prescriptions and lab tests.

Here are holistic use cases:

An individual you are supporting goes to an emergency room; that client’s record is accessible there.
A client is discharged or transitioned; that client record can be sent to other providers and specialists.
A client meets with a specialist, needs lab work, and/or a controlled substance as part of their care plan.

Care Coordination Software Helps You Focus on the Individual

Care coordination allows consumers to receive the services they need from every part of the healthcare system while improving a consumer’s experience and avoiding duplication of services. Imagine all the specialists involved in your clients’ care, including labs and pharmacies, are connected electronically, with the ability to see a complete record of your clients’ history across the spectrum of providers in your community. For agencies in the Foothold Technology community, this functionality is a reality.

These are the practical mechanics of interoperability:

By considering how those you serve are interacting with the healthcare system as a whole.
By integrating Person-Centered Care or Patient-Centered Medical Homes (PCMH) into your model.

By interacting with the collaborative organizations that enable care coordination. Whether it’s a Care Coordination Organization (CCO), Behavioral Health Care Collaborative (BHCC), or some other similar unit of care that is organizing providers to coordinate care, these entities are working with agencies to share data and move toward a Value-Based Care (VBC) / Value-Based Payments (VBP) model aimed at improving the patient experience, improving outcomes, and reducing costs.

Why is Interoperability Important to My Agency?

Contribute healthcare records in case of an emergency or transition of care.
Incorporate physical health and behavioral health data in one place for an individual’s “one record.”
Receive critical alerts on client activity such as emergency room/department visits.
Send data to the larger healthcare system to aid in research, support the identification of trends like population health, and examine social determinants of health.

How Can Your EHR Help With Care Coordination?

At Foothold, we’ve been taking proactive steps for years to prepare our providers to be a part of this vision of coordinated care. We established partnerships with groups like InterSystems, the global leader of HIE technology, and integrated with our AWARDS software the InterSystems HealthShare platform, which is currently being used in HIEs across the US and around the world.

When you partner with Foothold Technology, you have access to powerful tools allowing your agency to operate with a high level of interoperability. Built on years of experience and partnerships within the industry, here’s some of what you can expect:

We offer a secure environment to capture your agency’s work, including the secure exchange of electronic Protected Health Information (ePHI).
We meet the latest and greatest interoperability standards, ensuring our customers can coordinate care.
We go above and beyond in working with partners to bring you support and collaboration well beyond your initial EHR implementation phase.

Care coordination software enables you to contribute to the overall healthcare system while providing more holistic, person-centered care.

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