Bolton Landing, NY
Date: Thursday, April 4, 2019
Time: 10:45am – 12 noon
- Casheif Belvin, Assistant Director of Community Services, Rising Ground
- David Bucciferro, Senior Advisor, Foothold Technology
To thrive in a managed care environment, your agency needs to demonstrate reduced costs, improved outcomes, and a positive experience for those you serve. This doesn’t mean you have to give up on quality! Like a three-legged stool, when an agency combines strong leadership, a skilled workforce, and data, it can find the stability it needs to successfully navigate change. In this session, we’ll take a closer look at each of the three principles and demonstrate how using data to drive decision-making can support leaders, develop an agency’s workforce, and provide insight into the overall performance of an agency’s programs and services. Attendees will learn practical tips on how to improve the quality of services and supports it provides based on outcomes rather than outputs, all while maintaining a high standard of quality over quantity.