SPEAKING EVENT | One Agency’s Journey to Adapt: Five Lessons You Need to Know About Change Management

Florida Behavioral Health Conference

Orlando, FL

Date: Wednesday, Aug 15, 2018
Time: 1:45pm – 3:15pm


  • Rosemary Smith Hoel MS, LMHC, CAP, President and CEO, Fellowship House
  • Laura Marshall, Senior Project Manager, Foothold Technology

Are you finding yourself lost in a sea of changing mandates and swimming fast to catch your breath? Are the processes and systems you have in place making your palms sweat? Adapting to change can be stressful, but sometimes you know there has to be a more efficient way of doing things. In this session, we’ll examine the decision-making journey Fellowship House, a private, nonprofit psychosocial rehabilitation center for individuals who experience severe and persistent psychiatric disabilities, took to implement a new electronic record and meet new challenges within its organization. We’ll share the good, bad, and sometimes funny stories of what it’s like to work with a vendor to integrate a new software system and successfully launch electronic billing in the state of Florida. By sharing candid thoughts about their process, their doubts, their struggles, and their successes, presenters will share their top five lessons learned about preparing for and managing change.

Check out the video series here:

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