conference logo

User’s Conference

July 7- 8th, 2021


It’s that time of year again when we’re busy planning for our annual User’s Conference. With so much change happening throughout the industry, within your communities, and here at Foothold, we’re calling this year’s conference TRANSFORM 2021.

Many organizations have had to adapt to thrive in this ever-changing landscape, and we have chosen this new name to reflect that theme.

After the success of last year, we have expanded this year’s conference to TWO days, July 7- 8, 2021. As a 2-day virtual event, we have added tracks to help plan your experience by interest and allow more time for a deeper dive into these specialties.


Jessica Adrian

Quality Assurance Coordinator, Alliance for Positive Health

Jessica has worked in the social services field for over a decade in direct service capacities as well as in upper management. After starting out working with people with developmental disabilities, Jessica spent six years at a Brooklyn-based Health Homes program where she eventually transitioned to quality assurance. Despite this change, Jessica’s time working directly with clients and staff has given her a unique perspective on both program and funding needs. She brings that perspective to the AFPH AWARDS implementation team and has used her experience in the field to help build a platform that best suits the needs of individual programs as well as the agency as a whole.


Christiana Booker

Implementation Team, Alliance for Positive Health

Christiana has worked in public services for over a decade. After joining the Alliance for Positive health in 2017 as a receptionist she was promoted to the new Data Entry Specialist position. Working with the agency and the clients in a different capacity was not a difficult transition for Christiana as she has an extensive background in customer service and working with the public. Christiana continues to bring her passion and knowledge for the community to pursue her success with expanding the future of Alliance for Positive Health.

David Bucciferro

Senior Advisor

David came to Foothold Technology after more than 25 years at the New York State Office of Mental Health (NYSOMH), most recently serving as the Director of the Rehabilitation Services Unit.


Elliot Massuda

Strategic Partnerships Manager

Elliot has over a decade of experience in sales and management, as well as five years in nonprofit leadership.


Feature Session

Calendar 2.0 – Fresh New Look, Robust New Function!

11:00AM – 11:45AM

It’s finally happening – Calendar is getting a makeover! You’ve requested a more modern AWARDS Calendar with increased functionality. We’ve listened and have been hard at work redesigning and rebuilding the Calendar to be more streamlined and easier to use. Join us for a walk-through of our highly-anticipated, exciting new design!

AM Session I

HMIS 2020: What’s New This Year

12:00PM – 1:00PM

HUD has mandated that all CoC’s start using Coordinated Entry by October 1, 2020. This session will make sure HMIS customers are aware of what they need to make sure their agencies are meeting the regulations. We will also discuss the changes to the HMIS Longitudinal System Analysis (LSA) Report, the upcoming Coordinated Entry APR, and changes to HMIS to help address the COVID-19 crisis.

AM Session I

Be Inspired: AWARDS Impact Prize Winners

12:00PM – 1:00PM

Announcing the winners of the AWARDS Impact Prize at our User’s Conference has become an anticipated annual ritual in the Foothold community. These are individuals and teams who have poignant and powerful stories about how they have leveraged AWARDS to create a measurable and ongoing impact on the health and well-being of the communities they serve. Come hear our 2020 winners share their strategies, challenges, and successes. Be inspired and leave with fresh ideas about how you can harness the tools within AWARDS to have a greater impact on your agency, clients, and community.

AM Session I

Smarter, More Informative 835 Remittance Posting

12:00PM – 1:00PM

As the electronic billing world continues to evolve, it’s important for your software to evolve as well. In 2019, Foothold Technology deployed complex enhancements to how AWARDS reads and treats data returned in 835 files from payers. Join us and learn how your agency can take advantage of these new enhancements.

PM Session I

Advanced Life Skills: Change Management in Challenging Environments

2:00PM – 3:00PM

Implementing a new EHR, managing an ongoing implementation, or trying to improve your existing implementation all bring their unique set of challenges. Taking on these tasks within a change resistant environment can make a difficult situation nearly impossible. This interactive session will look at change management strategies for difficult environments. We’ll also hear from the Implementation Team working with Alliance For Positive Health on how they overcame a change resistant environment and made the best of their AWARDS implementation!

PM Session I

Back to the Future: Best of 2020 and a Peek at What’s Coming

2:00PM – 3:00PM

Join Trainers, Natalie Wright-Umoh and Jack Herzberg, for a look into the most exciting new features we’ve released so far in 2020. We’ll review real-world examples of how agencies are using these features to their advantage, and show how to train your staff to use them successfully. We will also give you a sneak peek into some cool functionality that is coming soon!

PM Session I

Made from Scratch: Spicing Up Your Reports with Advanced Techniques

2:00PM – 3:00PM

Use ReportBuilders to analyze your data? Need to do something more advanced? We’ll take a look at building reports in AWARDS, using Excel formulas and functions to combine different reports, and creating charts and graphs to visually analyze data. Finally, we’ll take a peek at how AWARDS InSights can help automate these processes.

PM Session II

The Road Ahead: A Look at Our Development Pipeline

3:15PM – 4:15PM

Foothold Technology has recently restructured its development teams and processes and has revamped the way we prioritize our product development. Join us for engaging discussions around our new processes and teams as well as an overview of what’s coming down the pipeline for AWARDS with our new Product Team leadership and VP of Engineering.

PM Session II

COVID-19: Where Do We Go From Here?

3:15PM – 4:15PM

COVID-19 changed our lives in many ways and created challenges we never could have anticipated; yet were expertly handled by the ingenuity of the Behavioral Health, IDD and Homeless Provider communities. Senior Advisor, David Bucciferro, will review some of the changes to regulations in addition to the changes that were a part of the CARES Act of 2020 and the 21st Century Cures Act. Join this conversation among your colleagues to share your experiences and best practices to make this a true learning community for all.

PM Session II

Finding the CURES: Behavioral Healthcare IT in 2020 and Beyond

3:15PM – 4:15PM

AWARDS is a Federally Certified EHR with a number of interoperability connections and integrated apps. Find out what Foothold is doing to certify for the 21st Century Cures Act, engage with value-based payers and more as we take a look at the different ways AWARDS focuses on consumer care while ensuring your agency’s success. Specific highlights include E-Prescribing, EVV, Interoperability, FHIR, E-Mar and more.

Join us at this year’s User’s Conference