User’s Conference 2018


Save The Date: This year’s User’s Conference will take place on Thursday, June 28th, 2018 in New York.

Thoughts from our keynote speakers (2017).


How can I contact the organizer if I have questions?

Please email us at with any questions.

Is my registration/ticket transferable?

Yes. To transfer your ticket to another person, email us at with your order number, your name, and the name, job title and email address of the person to whom the ticket should be transferred. Please allow 1-2 business days for us to process your request.

What if I forget to bring my printed ticket to the event?

Bringing your printed ticket will speed up your check-in on the morning of the Expo, but it’s not necessary. As long as you’re registered, we can look up your name.

The name on the registration/ticket doesn’t match the attendee. Is that okay?

Yes, it’s okay if you are attending in place of another person. When you check in at the Expo, we’ll need your name, job title, agency and email address.

Can I update my registration information?

Yes. Just send us an email at with your order number, your name and the information you would like updated. Please allow 1-2 business days for us to process your request.

What is the refund policy?

You may receive a full refund through June 15, 2018. No refunds will be issued after that date. To request a refund, email us at with your order number and the name(s) of the attendees for whom you’d like a refund. Please allow 1-2 business days for us to process your request.

Are there payment options other than by credit card?

Yes. When you purchase tickets, click on the “Show other payment options” link and then click the ‘Pay Offline’ button. After completing your registration, you’ll have the option to pay by check or request an invoice.

Can I pay for my ticket(s) at the event?

Unfortunately, we will not be able to accept payment at the Expo.

What are my transportation/parking options getting to the event?

For transportation information and directions to the NYU Kimmel Center, click here. For information on parking near NYU in the Greenwich Village area, click here. Foothold Technology is not affiliated with these parking companies and cannot vouch for pricing or quality of service they provide.

Is there a dress code?

Business casual is the preferred attire at Foothold Expo.

What should I bring to the event?

In addition to lots of energy and excitement for AWARDS, we encourage attendees to bring a photo ID for checking in at the NYU Kimmel Center security desk, and business cards, since there will be plenty of opportunities for networking. We also suggest a sweater or jacket since the session rooms can be a bit chilly.

Will lunch be provided?

Yes! We also provide a continental breakfast in the morning and a dessert and beverage reception after the Expo. If you have a meal preference for lunch (kosher or vegetarian), you may indicate that when you register.

Thoughts from our Keynote Speakers

Our Expo began in 2008 as a user’s conference with about 150 attendees. Since then, as Foothold Technology has grown, so has the Expo. Attendees hear from leaders in the field, members of the Foothold team, and fellow AWARDS users from across the country.

Here are a few highlights representing the company we keep and the inspirational thought leaders we’ve met along the way:

David Simon, Author, Journalist, Writer, and Producer

Daniel Kish, President of WAFTB

Dr. Rishi Manchanda, HealthBegins

Sarah Kay, Poet

Brene Brown, Ph. D., LMSW

John Francis, Ph. D., Author and Environmentalist

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