2018 User’s Conference: AWARDS U

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When thinking about our 11th annual User’s Conference, the Foothold Team asked ourselves, what do we really want our clients to gain from this day-long conference? We want our clients to learn – to learn how to become better AWARDS users and, with that knowledge, become stronger agencies as a whole. So we’re headed back to the classroom with our 2018 User’s Conference: AWARDS U! As a whole, the conference remained almost identical to those of previous years: breakout sessions, multiple networking opportunities with other AWARDS users and Foothold staff, and a couple of fun surprises along the way. However, our sessions were designed to maximize participants’ tangible takeaways, and we forewent our morning keynote address in order to accommodate an even wider array of topics.

The biggest difference was our brand new virtual experience. In an effort to make the User’s Conference as accessible to you as possible, the virtual conference is a way for you to attend sessions without leaving the comfort and convenience of your desk. All of our breakout sessions are live streamed and accessible with purchase of a virtual ticket. This allows more of our clients to participate than ever before, so if you aren’t able to join us in person, we hope you join us online.

Sessions

Session slideshows are now available below.

Opening Panel Discussion

Preparing for the Future: A Conversation with Industry Leaders

The only constant is change, and no one feels that more than those in human services. As regulations on service delivery and reimbursement models change, agencies must ensure they have a solid foundation on which to position themselves for success. In order to help guide you and your agency, we’ve brought together leaders from across the country and across the spectrum of services to join Foothold CEO Marlowe Greenberg for a conversation on where the industry stands now, our forecast for the future, and how your agency can survive and thrive in a new reality. You’ll hear from Deb DeSantis, CEO, Corporation for Supportive Housing, Rob Morrison, ED, NASADAD, and Esme Grewal, VP of Government Relations, ANCOR.

AM Session I

Demographics/Data Entry 101

Major: Data Entry

Accurate demographic data provides the best representation of who you serve to funders, staff and the community. This session will focus on correctly putting data into AWARDS and the best ways to fix mistakes when you find them. Remember, what goes in must come out, so if you have bad data in your system, bad data will report out.

Permissions 201

Major: Database Management

Learn how to create a framework for your permissions based on your user groups in order to create consistency around your different groups of AWARDS users. Learn how to change and re-set permissions as needed. Participants will also learn how to limit which users receive internal audit messages so they only receive messages that are applicable. Attendees will leave this session feeling confident in changing permissions without fear of unintentionally upsetting users access.

HMIS: Preparing for the LSA

Major: Database Management

The Annual Homeless Assessment Report (AHAR) is being replaced by the Longitudinal System Analysis (LSA). Learn what the new report is about, what information it will contain, and how to make sure your HMIS projects are prepared for the upcoming changes.

View the slides.

Value-Based Care 101

In this session, we will review some of the basics to a successful value-based care arrangement using a team approach and will have an interactive discussion of the key components to a successful VBC provider organization implementation. The goals of value-based care are very clear: improved population health, increased patient satisfaction, and reduced cost. Unfortunately, knowing how to achieve these end results is not as clear. Each organization is different and each provider’s role in a value-based care system is not the same. The shift from service volume to performance-based reimbursement will not be easy and there is no one size fits all. Modeling oneself after another successful value-based organization can be a good start, but it is not a guarantee of success. What is clear is any successful value-based care model must include an element of care coordination. Come ready to share and learn from colleagues from the Foothold community.

View the slides.

AM Session II

Service Documentation 101

Major: Data Entry

Accurate documentation of the services you provide to clients is one of the most essential parts of your work. This course will cover basics of data entry documentation of services within AWARDS. Our curriculum will cover data entry for recording items such as Plans and Reviews, Progress Notes, Group Notes and Assessment Forms.

ReportBuilder 101

Major: Database Management

Join us for a demo session on one of the most powerful and flexible features of AWARDS: ReportBuilders. Learn about the functionality behind our 60+ ReportBuilders, including selecting fields, sorting, filtering, grouping, and all things report related. ReportBuilders can help you improve data quality, demonstrate funder requirements are met, collect data for annual reports, and improve program planning and growth.

View the slides.

Technology: A Development Roundtable

Major: Agency/Program Management

Join a panel discussion with representatives from client services, quality assurance, and application developers for a wide ranging discussion about how Foothold develops and maintains AWARDS. Roundtable topics include the architecture of AWARDS, our development process, how we investigate and resolve issues, and a look at future system objectives.

Back to the Future: New AWARDS Features 2018

Major: Database Management

2018 had a great first half of the year for development. Learn about the newest features and get a preview of what is still to come.

View the slides.

PM Session I

Anatomy of a Plan

Major: Data Entry

A session where we dissect our plans and see what goes on under the surface of a treatment plan. We will go over how to build your perfect plan, not just for reporting, but for your workflow. This session will touch on the different field types, structure of the plans and concepts of how to build your plans to see what makes a plan work.

View the slides.

Cleaner, Faster, More Secure Claims Processing

Major: Agency/Program Management

Join Karen Sagor and Josh Clickman to learn about the benefits of clean, accurate data collection (demographics, diagnosis, entitlements, services), and seamless claims processing using the new Change Healthcare clearinghouse connection within the BillingBuilder.

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The Incidents Module – This Will Go On Your Permanent Record!

Major: Agency/Program Management

The Incidents Module is a powerful and flexible tool to capture information on important events in your agency. Learn how to configure this area to best fit your needs, how to improve data entry, and how to use the Incidents ReportBuilder to analyze trends, both through a clinical and operations lens.

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Upperclass Reporting: How to Build Exports for Funders and Take Your Data to the Next Level

Major: Database Management

You’ve mastered ReportBuilder fundamentals. Now how do you build on that expertise and create the technical, complex export files your funders are looking for, without having your staff double-enter data into their platform? Join us for a case study and helpful pointers. We’ll also discuss a new business intelligence and analytics tool that will be available in AWARDS in the future and will help agencies develop new insights into their data.

View the slides.

PM Session II

Advanced eMAR

Major: Database Management

Advanced medication administration tools have many benefits. Seamless administration documentation greatly reduces risk of medication error while also enhancing the overall health of the individuals you support. Learn about the value of switching to an electronic based Medication Administration Record as well as our exciting new partnership with CaraSolva.

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Updating Your AWARDS Syllabus: Key Strategies for Effective Database Administration and Reimplementation

Major: Database Management

Just like a course syllabus, databases require ongoing maintenance to ensure all the different pieces are up to date and client agencies are using AWARDS to its full potential. Funding and reporting requirements are fluid, and AWARDS is constantly offering new functionality. Learn effective change management and project management strategies for maintaining your database, integrating new functionality, and implementing and re-implementing new and old features. Hear from a panel of client agencies who have successfully re-implemented their use of AWARDS and have continued success with their database administrative strategies.

View the slides.

Ensuring You’re Secure: Lessons on Cyber Security

Major: Agency/Program Management

AWARDS helps to keep your data safe in a variety of ways – usernames and passwords, timeout settings, permissions to limit access, encryption, and more. But what can you and your users do to keep sensitive data secure from your end? In this session we’ll tell you about some key items you should be considering in developing a cybersecurity plan for your agency.

Better Outcomes with Patient Engagement

Major: Data Entry

Patient Engagement in services has been shown to have major benefits for recipients as well as providers of behavioral health services. For patients, those benefits include increased access to care and engagement in their treatment process and improved outcomes. For providers, there are improvements in the number of missed appointments and more efficiency in completing assessments when patients can complete them independently. This session will focus on one patient engagement tool, Utila, which provides evidence-based behavioral health engagement solutions including appointment reminders, online assessments, and treatment exercises clients can complete independently. Join us to learn more about where Foothold is headed and our plan to focus on engagement strategies with the help of Utila.

View the slides.


Thoughts from our Keynote Speakers

Our Expo began in 2008 as a user’s conference with about 150 attendees. Since then, as Foothold Technology has grown, so has the Expo. Attendees hear from leaders in the field, members of the Foothold team, and fellow AWARDS users from across the country.

Here are a few highlights representing the company we keep and the inspirational thought leaders we’ve met along the way:

David Simon, Author, Journalist, Writer, and Producer

Daniel Kish, President of WAFTB

Dr. Rishi Manchanda, HealthBegins

Sarah Kay, Poet

Brene Brown, Ph. D., LMSW

John Francis, Ph. D., Author and Environmentalist

 

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