2018 User’s Conference: AWARDS U


Thursday, June 28, 2018
8am – 5pm
NYU Kimmel Center


When thinking about our 11th annual User’s Conference, the Foothold Team asked ourselves, what do we really want our clients to gain from this daylong conference? We want our clients to learn – to learn how to become better AWARDS users and, with that knowledge, become stronger agencies as a whole. So we’re headed back to the classroom with our 2018 User’s Conference: AWARDS U! As a whole, the conference will remain almost identical to those of previous years: breakout sessions, multiple networking opportunities with other AWARDS users and Foothold staff, and a couple of fun surprises along the way. However, our sessions are being designed to maximize participants’ tangible takeaways, and we’ll be foregoing our morning keynote address in order to accommodate an even wider array of topics.

The biggest difference will be our brand new virtual experience, which we are very excited about. In an effort to make the User’s Conference as accessible to you as possible, we’re introducing a way for you to attend sessions without leaving the comfort and convenience of your desks. This year, all of our breakout sessions will be live streamed and accessible with purchase of a virtual ticket. We’re hoping this allows more of our clients to participate than ever before, so if you aren’t able to join us in person, we hope you can join us online.


8:00am            Registration Opens/Breakfast/Vendor Networking
9:00am Opening Remarks + Impact Prize Winners Announced
9:20am A Conversation Foothold CEO Marlowe Greenberg and Industry Leaders
10:10am Break
10:20am AM Session I
11:20am Break
11:30am AM Session II
12:30pm Lunch
1:30pm PM Session I
2:30pm Coffee Break
2:50pm PM Session II
3:50pm Networking Reception Begins
4:30pm Raffle Winners/Certification Graduates Announced
5:00pm User’s Conference Ends



AM Session I

Demographics/Data Entry 101

Major: Data Entry

Accurate demographic data provides the best representation of who you serve to funders, staff and the community. This session will focus on correctly putting data into AWARDS and the best ways to fix mistakes when you find them. Remember, what goes in must come out, so if you have bad data in your system, bad data will report out.

Permissions 201

Major: Database Management

Learn how to create a framework for your permissions based on your user groups in order to create consistency around your different groups of AWARDS users. Learn how to change and re-set permissions as needed. Participants will also learn how to limit which users receive internal audit messages so they only receive messages that are applicable. Attendees will leave this session feeling confident in changing permissions without fear of unintentionally upsetting users access.

HMIS: Preparing for the LSA

Major: Database Management

The Annual Homeless Assessment Report (AHAR) is being replaced by the Longitudinal System Analysis (LSA). Learn what the new report is about, what information it will contain, and how to make sure your HMIS projects are prepared for the upcoming changes.

Coordinated Care/VBP

More info coming soon.

AM Session II

Service Documentation 101

Major: Data Entry

Accurate documentation of the services you provide to clients is one of the most essential parts of your work. This course will cover basics of data entry documentation of services within AWARDS. Our curriculum will cover data entry for recording items such as Plans and Reviews, Progress Notes, Group Notes and Assessment Forms.

ReportBuilder 101

Major: Database Management

Join us for a demo session on one of the most powerful and flexible features of AWARDS: ReportBuilders. Learn about the functionality behind our 60+ ReportBuilders, including selecting fields, sorting, filtering, grouping, and all things report related. ReportBuilders can help you improve data quality, demonstrate funder requirements are met, collect data for annual reports, and improve program planning and growth.

Technology: A Development Roundtable

Major: Agency/Program Management

Join a panel discussion with representatives from client services, quality assurance, and application developers for a wide ranging discussion about how Foothold develops and maintains AWARDS. Roundtable topics include the architecture of AWARDS, our development process, how we investigate and resolve issues, and a look at future system objectives.

Back to the Future: New AWARDS Features 2018

Major: Database Management

2018 had a great first half of the year for development. Learn about the newest features and get a preview of what is still to come.

PM Session I

Anatomy of a Plan

Major: Data Entry

A session where we dissect our plans and see what goes on under the surface of a treatment plan. We will go over how to build your perfect plan, not just for reporting, but for your workflow. This session will touch on the different field types, structure of the plans and concepts of how to build your plans to see what makes a plan work.

Cleaner, Faster, More Secure Claims Processing

Major: Agency/Program Management

Join Karen Sagor and Josh Clickman to learn about the benefits of clean, accurate data collection (demographics, diagnosis, entitlements, services), and seamless claims processing using the new Change Healthcare clearinghouse connection within the BillingBuilder.

The Incidents Module – This Will Go On Your Permanent Record!

Major: Agency/Program Management

The Incidents Module is a powerful and flexible tool to capture information on important events in your agency. Learn how to configure this area to best fit your needs, how to improve data entry, and how to use the Incidents ReportBuilder to analyze trends, both through a clinical and operations lens.

Upperclass Reporting: How to Build Exports for Funders and Take Your Data to the Next Level

Major: Database Management

You’ve mastered ReportBuilder fundamentals. Now how do you build on that expertise and create the technical, complex export files your funders are looking for, without having your staff double-enter data into their platform? Join us for a case study and helpful pointers. We’ll also discuss a new business intelligence and analytics tool called Sisense that will be available in AWARDS in the future and will help agencies develop new insights into their data.

PM Session II


Major: Database Management

Advanced medication administration tools have many benefits. Seamless administration documentation greatly reduces risk of medication error while also enhancing the overall health of the individuals you support. Learn about the value of switching to an electronic based Medication Administration Record as well as our exciting new partnership with CaraSolva.

Updating your Database Syllabus: Key Strategies for Effective Database Administration and Reimplementation

Major: Database Management

Just like a course syllabus, databases require ongoing maintenance to ensure all the different pieces are up to date and client agencies are using AWARDS to its full potential. Funding and reporting requirements are fluid, and AWARDS is constantly offering new functionality. Learn effective change management and project management strategies for maintaining your database, integrating new functionality, and implementing and re-implementing new and old features. Hear from a panel of client agencies who have successfully re-implemented their use of AWARDS and have continued success with their database administrative strategies.

Ensuring You’re Secure: Lessons on Cyber Security

Major: Agency/Program Management

AWARDS helps to keep your data safe in a variety of ways – usernames and passwords, timeout settings, permissions to limit access, encryption, and more. But what can you and your users do to keep sensitive data secure from your end? In this session we’ll tell you about some key items you should be considering in developing a cybersecurity plan for your agency.


The User’s Conference takes place in the Kimmel Center for University Life beside Washington Square Park in New York.


We have arranged special rates for attendees at the Washington Square Hotel in Greenwich Village. Click here to book.


How can I contact the organizer if I have questions?

Please email us at conference@footholdtechnology.com with any questions.

Is my registration/ticket transferrable?

Yes. To transfer your ticket to another person, email us at conference@footholdtechnology.com with your order number, your name, and the name, job title and email address of the person to whom the ticket should be transferred. Please allow 1-2 business days for us to process your request.

What if I forget to bring my printed ticket to the event?

Bringing your printed ticket will speed up your check-in on the morning of the User’s Conference, but it’s not necessary. As long as you’re registered, we can look up your name.

The name on the registration/ticket doesn’t match the attendee. Is that okay?

Yes, it’s okay if you are attending in place of another person. When you check in at the User’s Conference, we’ll need your name, job title, agency and email address.

Can I update my registration information?

Yes. Just send us an email at conference@footholdtechnology.com with your order number, your name and the information you would like updated. Please allow 1-2 business days for us to process your request.

What is the refund policy?

You may receive a full refund through June 20, 2018. No refunds will be issued after that date. To request a refund, email us at conference@footholdtechnology.com with your order number and the name(s) of the attendees for whom you’d like a refund. Please allow 1-2 business days for us to process your request.

Are there payment options other than by credit card?

No, unfortunately we only accept payments via credit card.

Can I pay for my ticket(s) at the event?

Unfortunately, we will not be able to accept payment at the User’s Conference.

What are my transportation/parking options getting to the event?

For transportation information and directions to the NYU Kimmel Center, click here. For information on parking near NYU in the Greenwich Village area, click here. Foothold Technology is not affiliated with these parking companies and cannot vouch for pricing or quality of service they provide.

Is there a dress code?

Business casual is the preferred attire at Foothold User’s Conference.

What should I bring to the event?

In addition to lots of energy and excitement for AWARDS, we encourage attendees to bring a photo ID for checking in at the NYU Kimmel Center security desk, and business cards, since there will be plenty of opportunities for networking. We also suggest a sweater or jacket since the session rooms can be a bit chilly.

Will lunch be provided?

Yes! We also provide a continental breakfast in the morning and a dessert and beverage reception after the User’s Conference. If you have a meal preference for lunch (kosher or vegetarian), you may indicate that when you register.


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