Overview
Find information on known issues in AWARDS and the status of these issues here. This list will be updated regularly, and issues will be added and removed as they are discovered and resolved.
Please note that this is not a comprehensive list of all issues we are aware of or working to fix.
To report an issue that is not present on this list, please contact our Help Desk via the Help Desk button in AWARDS.
Known Issues
This list was last updated on 7/17/26 at 12:55 pm EST. Newly reported issues will be added to the top of the list.
Active Issues
| Priority | Issue Description | Jira Ticket # | Known Workaround | Date Reported | Status | Last Updated |
| Medium | Group start time on Calendar does not match scheduled time | AWH-11738 | None | 7/16/26 | In Dev | 7/17/26 |
Recently Closed Issues
| Priority | Issue Description | Jira Ticket # | Known Workaround | Date Reported | Status | Resolution Date |
| Medium | Service Referral> Referred To search feature not working | AWH-11577 | None | 6/9/26 | Closed | 6/10/26 |
| High | Medications> MAR> unable to e-sign to save MAR record | AWH-11557 | None | 5/29/26 | Closed | 6/4/26 |
| Urgent | MedSupport> asking for login credentials | AWH-11555 | None | 6/3/25 | Resolved by CaraSolva | 6/3/26 |
| Med-High | Medications> MAR> unable to e-sign to save MAR record | AWH-11543 | None | 5/29/26 | Closed | 6/2/26 |
| Med | E-signature line missing after note writer signs note | AWH-11456 | None | 5/6/26 | Closed | 6/2/26 |
| Med | Billing Services Report, Billing Dashboard doesn’t complete | AWH-11553 | None | 6/2/26 | Closed | 6/2/26 |