Overview
Find information on known issues in AWARDS and the status of these issues here. This list will be updated regularly, and issues will be added and removed as they are discovered and resolved.
Please note that this is not a comprehensive list of all issues we are aware of or working to fix.
To report an issue that is not present on this list, please contact our Help Desk via the Help Desk button in AWARDS.
Known Issues
This list was last updated on 6/8/2023 at 3:00 PM. Newly reported issues will be added to the top of the list.
Active Issues
| Priority | Issue Description | Jira Ticket # | Known Workaround | Date Reported | Status | Last Updated |
| High | BillingBuilder> unable to transmit claims | AWH-6933 | None | 6/8/23 | In Dev | 6/8/23 |
Recently Closed Issues
| Priority | Issue Description | Jira Ticket # | Known Workaround | Date Reported | Status | Resolution Date |
| High | Some agencies are experiencing long load times/time out errors | AWH-6916 | None | 6/6/23 | Closed | 6/7/23 |
| Medium | Contacts Log Report – Service Plan Linked Notes are not displayed when selected as the note type | AWH-6829 | Progress Notes Report | 5/12/23 | Closed | 6/6/23 |
| Urgent | Unable to access DrFirst | Escalated to DrFirst | None | 6/1/23 | Closed | 6/1/23 |
| Medium | FormBuilder> computed fields not calculating correctly | AWH-6866 | None | 5/23/23 | Closed | 5/31/23 |
| Medium | FormBuilder form did not auto-schedule | AWH-6792 | None | 5/3/23 | Closed | 5/31/23 |
| Medium | ReportBuilders> Can’t save edits to saved formats | AWH-6804 | None | 5/22/23 | Closed | 5/30/23 |
| High | FormBuilder> computed fields not calculating correctly | AWH-6832 | None | 5/15/23 | Closed | 5/22/23 |
| High | BillingBuilder> Billing – HCFA 1500 form is unable to print showing “Unable to find batch” on print screen | AWH-6823 | None | 5/11/23 | Closed | 5/16/23 |
| High | BillingBuilder> Remittances/Reponses Files not working | AWH-6818 | None | 5/10/23 | Closed | 5/10/23 |
| High | BillingBuilder> Billing – demographic information is not displaying on the BillingBuilder ReportBuilder | AWH-6811 | None | 5/8/23 | Closed | 5/10/23 |
| Medium | Plans and Reviews> dynamic fields on plan not displaying | AWH-6807 | None | 5/8/23 | Closed | 5/10/23 |
| Medium | Progress Notes Report> unable to e-sign from report | AWH-6756 | E-sign from Consumer History Report or Progress Notes Index | 4/24/23 | Closed | 5/8/23 |
| Medium | FormBuilder Forms > entire form does not display | AWH-6786 | None | 5/2/23 | Closed | 5/3/23 |