AWARDS Known Issue Status Page

Overview

Find information on known issues in AWARDS and the status of these issues here.  This list will be updated regularly, and issues will be added and removed as they are discovered and resolved. 

Please note that this is not a comprehensive list of all issues we are aware of or working to fix.

To report an issue that is not present on this list, please contact our Help Desk via the Help Desk button in AWARDS.

Known Issues

This list was last updated on 5/16/24 at 4:30 PM EST.  Newly reported issues will be added to the top of the list.


Active Issues

PriorityIssue DescriptionJira Ticket #Known WorkaroundDate ReportedStatusLast Updated
MediumAdministration> Fiscal> Marking one option (except BillingBuilder) as a Favorite marks all menu optionsAWH-8622None5/7/24In Test5/14/24
MediumExport error: program_participation_guid_uindexAWH-8605None5/2/24In Test5/16/24
MediumDataStudio> External housing historyDFT-578None4/17/24In Dev4/30/24
MediumOutcomes> Graphs not displaying in Outcomes moduleAWH-8506None4/16/24Moved to Project – AW-90004/25/24
MediumConsumer File Cabinet> incorrect clients showing for program selectedAWH-8386None3/19/24In Test05/10/24
HighE-Labs and CHC Clearing House> unable to access Change HealthcareAWH-8238None2/21/24Change Healthcare investigating – CHC Status page:
https://status.changehealthcare.com/incidents/hqpjz25fn3n7
2/22/24

Recently Closed Issues

PriorityIssue DescriptionJira Ticket #Known WorkaroundDate ReportedStatusResolution Date
MediumMessages and Reports> Plans & Reviews do not display via record linksAWH-8667View plans via Charts> Services-Individual> Plans & Reviews5/15/24Closed5/16/24
MediumMessages> Messages indicator not displaying new messageAWH-8653None5/13/24Closed5/14/24
MediumFormBuilder> Logical field shows both options, with none selected even though one option is selectedAWH-8613None5/7/24Closed5/14/24
MediumClient search not displaying for iPad/Safari usersAWH-8648Take full clickpath to desired information.5/10/24Closed5/14/24
MediumMessages> Messages indicator not displaying new messageAWH-8653None5/13/24Closed5/14/24
MediumFormBuilder> Logical field shows both options, with none selected even though one option is selectedAWH-8613None5/7/24Closed5/14/24
MediumHMIS Reports> Unexpected Termination for LSA reportsAWH-8604None5/2/24Closed5/9/24
MediumBill? checkbox not showing for all notes in PN reportAWH-8274None2/28/24Closed4/30/24
MediumLSA> PH programs not showing in drop downAWH-8566None4/29/24Closed5/2/24
Med-HighProgress notes only displaying signaturesAWH-8576Progress notes are still viewable using the progress notes report4/30/24Closed5/01/24
Med-HighCalendar> Unable to create program appointmentsAWH-8534None4/18/24Closed4/25/24
MediumFormBuilder> Other text isn’t displayed on forms in report modeAWH-8539None4/22/24Closed4/25/24
MediumFormBuilder> Double response displaying in formsAWH-8540None4/22/24Closed4/24/24
MediumClient Search> client name link> Plans & Reviews button not directing to index when client has history in multiple programsAWH-8537Click the program link in Client Search results, then Plans & Reviews or Services-Individual> Plans & Reviews4/19/24Closed4/25/24
MediumMessages> Unable to reply to messages prior to 3/4AWH-8328None3/5/24Closed4/24/24
MediumThis consumer is not currently in the program you selected: [Program Name] message displaysAWH-8050None1/24/24Closed4/18/24
MediumFace Sheet> incorrect DOB displaying in CCNAWH-8236None2/21/24Closed4/18/24
MediumMessages> Expand under Inbox doesn’t expand foldersAWH-8461Click Expand All at the bottom of the left side panel of Messages4/12/24Closed4/18/24
MediumReports Module> Program Attendance Report> report does not load/Reception Desk> Program Attendance> feature does not loadAWH-8522None4/18/24Closed4/18/24
High Progress Notes Report, Consumer History Report > Some notes only display the signature image and time stamp.AWH-8480None4/9/24Closed4/15/24
MediumHMIS> LSA> The headers do not match in file “Affilation.csv”:”AWH-8460None4/4/24Closed4/11/24
Med-HighFormBuilder, ReportBuilders, PlanBuilder> client identifier field is no longer showing in forms, saved report formats, and plansAWH-8423manually add fields back to forms, plans, and reports3/27/24Closed4/11/24
MediumFormBuilder> Dynamic Text Field (read only) is missing the value selection listAWH-8471None4/5/24Closed4/8/24
MediumProcess Discharge> unable to process discharge – unable to find program history recordAWH-8439None4/1/24Closed4/2/24
Med-HighReportBuilders> fields added to ReportBuilders are not working as expectedAWH-8376None3/15/24Closed4/2/24