Overview
Find information on known issues in AWARDS and the status of these issues here. This list will be updated regularly, and issues will be added and removed as they are discovered and resolved.
Please note that this is not a comprehensive list of all issues we are aware of or working to fix.
To report an issue that is not present on this list, please contact our Help Desk via the Help Desk button in AWARDS.
Known Issues
This list was last updated on 12/6/23 at 12:10 PM. Newly reported issues will be added to the top of the list.
Active Issues
| Priority | Issue Description | Jira Ticket # | Known Workaround | Date Reported | Status | Last Updated |
| High | E-Labs> Synchronizing order never completes | AWH-7683 | None | 11/8/23 | In Dev | 11/28/23 |
| Medium-High | Scheduled reports not running | AWH-7720 | None | 11/15/23 | In-Dev | 11/15/23 |
| Medium-High | Progress Notes> Duration not calculating properly with daylight saving change | AWH-7669 | None | 11/7/23 | Awaiting Deployment | 12/4/23 |
| Medium-High | HMIS Reports> Chronically Homeless field incorrect on HMIS RB | AWH-7690 | None | 11/9/23 | In Test | 12/4/23 |
| Medium | Users are getting timed out before the timeout value ends | AWH-7394 | None | 9/18/23 | In Dev | 12/4/23 |
Recently Closed Issues
| Priority | Issue Description | Jira Ticket # | Known Workaround | Date Reported | Status | Resolution Date |
| Medium-High | Face Sheet> “Email address already in use” error for clients without logins | AWH-7761 | None | 11/21/23 | Closed | 12/6/23 |
| Low | Progress Notes> Progress note end time defaulting to 12 | AWH-7686 | None | 11/8/23 | Closed | 11/28/23 |
| Medium | LSA> Housing Type flag error | AWH-7743 | None | 11/20/23 | Closed | 11/22/23 |
| Medium | Households> Intake> Household Program Enrollment section showing incorrect Gender | AWH-7608 | None | 10/27/23 | Closed | 11/21/23 |
| Medium | HMIS Export> Delta refresh not an option | AWH-7668 | None | 11/6/23 | Closed | 11/21/23 |
| Medium-High | Messages> unable to send Help Desk Messages | AWH-7753 | email Foothold Help Desk at [email protected] | 11/20/23 | Closed | 11/20/23 |
| Medium-High | Intake/admission dates populating from newest admission | AWH-7589 | None | 10/24/23 | Closed | 11/20/23 |
| Medium | Q15 and Q23 ESG CAPER error | AWH-7603 | None | 10/26/23 | Closed | 11/15/23 |
| Medium-High | Medicaid Service Report Issue | AWH-7687 | None | 11/8/23 | Closed | 11/13/23 |
| Medium | Enrollment ID error to Eccovia | AWH-7493 | None | 10/5/23 | Closed | 11/13/23 |
| Medium-High | Reports not completing | AWH-7679 | None | 11/8/23 | Closed | 11/9/23 |
| Med-High | Intake / Admission> Configure Data Elements hierarchy logic error | AWH-7575 | None | 10/24/23 | Closed | 11/8/23 |
| Medium | Plans & Reviews> initial plan did not auto schedule | AWH-7657 | Manually schedule plans | 11/2/23 | Closed | 11/7/23 |
| Urgent | Intake / Admission> Can’t admit client via waitlist, white screen displays when processing admission | AWH-7662 | None | 11/6/23 | Closed | 11/7/23 |
| High | HD Messages> “This page isn’t working” error | AWH-7658 | None | 11/2/23 | Closed | 11/2/23 |
| High | Reports> Scheduled Reports not running | AWH-7554 | None | 10/19/23 | Closed | 11/2/23 |
| High | Progress Notes and Plans & Reviews> unable to e-sign | AWH-7646 | None | 11/1/23 | Closed | 11/1/23 |
| Medium | Messages> Unread message count not updating | AWH-7365 | None | 9/13/23 | Moved to Project AW-7604 | 11/1/23 |