AWARDS Known Issue Status Page


Find information on known issues in AWARDS and the status of these issues here.  This list will be updated regularly, and issues will be added and removed as they are discovered and resolved. 

Please note that this is not a comprehensive list of all issues we are aware of or working to fix.

To report an issue that is not present on this list, please contact our Help Desk via the Help Desk button in AWARDS.

Known Issues

This list was last updated on 6/8/2023 at 3:00 PM.  Newly reported issues will be added to the top of the list.

Active Issues

PriorityIssue DescriptionJira Ticket #Known WorkaroundDate ReportedStatusLast Updated
HighBillingBuilder> unable to transmit claimsAWH-6933None6/8/23In Dev6/8/23

Recently Closed Issues

PriorityIssue DescriptionJira Ticket #Known WorkaroundDate ReportedStatusResolution Date
HighSome agencies are experiencing long load times/time out errors AWH-6916None6/6/23Closed6/7/23
MediumContacts Log Report – Service Plan Linked Notes are not displayed when selected as the note typeAWH-6829Progress Notes Report5/12/23Closed6/6/23
UrgentUnable to access DrFirstEscalated to DrFirstNone6/1/23Closed6/1/23
MediumFormBuilder> computed fields not calculating correctlyAWH-6866None5/23/23Closed5/31/23
MediumFormBuilder form did not auto-scheduleAWH-6792None5/3/23Closed5/31/23
MediumReportBuilders> Can’t save edits to saved formatsAWH-6804None5/22/23Closed5/30/23
HighFormBuilder> computed fields not calculating correctlyAWH-6832None5/15/23Closed5/22/23
HighBillingBuilder> Billing – HCFA 1500 form is unable to print showing “Unable to find batch” on print screenAWH-6823None5/11/23Closed5/16/23
HighBillingBuilder> Remittances/Reponses Files not workingAWH-6818None5/10/23Closed5/10/23
HighBillingBuilder> Billing – demographic information is not displaying on the BillingBuilder ReportBuilderAWH-6811None5/8/23Closed5/10/23
MediumPlans and Reviews> dynamic fields on plan not displayingAWH-6807None5/8/23Closed5/10/23
MediumProgress Notes Report> unable to e-sign from reportAWH-6756E-sign from Consumer History Report or Progress Notes Index4/24/23Closed5/8/23
MediumFormBuilder Forms > entire form does not displayAWH-6786None5/2/23Closed5/3/23