Overview
Find information on known issues in AWARDS and the status of these issues here. This list will be updated regularly, and issues will be added and removed as they are discovered and resolved.
Please note that this is not a comprehensive list of all issues we are aware of or working to fix.
To report an issue that is not present on this list, please contact our Help Desk via the Help Desk button in AWARDS.
Known Issues
This list was last updated on 5/5/26 at 4:00 pm EST. Newly reported issues will be added to the top of the list.
Active Issues
| Priority | Issue Description | Jira Ticket # | Known Workaround | Date Reported | Status | Last Updated |
Recently Closed Issues
| Priority | Issue Description | Jira Ticket # | Known Workaround | Date Reported | Status | Resolution Date |
| Medium | Services-Individual> Forms> only the most recent form showing or no forms show | AWH-11424 | View forms from Consumer History Report | 4/27/26 | Closed | 5/5/26 |
| DrFirst Service Interruption | NA | NA | 5/1/26 | Resolved by DrFirst | 5/1/26 | |
| Medium | Some users report “Unexpected Error” when accessing the Client File Cabinet | AWH-11381 | None | 4/21/26 | Closed | 4/28/26 |
| Medium | Progress Notes Report – report doesn’t load | AWH-11326 | None | 4/7/26 | Closed | 4/21/26 |
| Medium | Discharge> household discharge functionality not working | AWH-11289 | None | 3/26/26 | Closed | 4/15/26 |
| Med-High | Contacts Log Report – not working when Primary Client Only is checked | AWH-11298 | None | 3/30/26 | Closed | 4/15/26 |
| Urgent | DrFirst not loading | AWH-11334 | None | 4/8/26 | Closed | 4/9/26 |
| Medium | Progress Notes> Updating message when e-signing – Signature image is applied | AWH-11213 | Signature does display | 3/10/26 | Closed | 3/19/26 |
| High | Unable to access MedSupport | None | 3/12/26 | Closed (CaraSolva) | 3/12/26 | |