There for you when you need us.
Are you an AWARDS user who’s not sure who to connect with when you have a question or concern? The Foothold team is here and happy to help!
To get started, we recommend using the following guide to point you in the right direction. Directing your questions to the right individuals and resources will help ensure that you find exactly what you’re looking for as quickly as possible.
For a list of current known issues please click here.
Logging In
If you need help logging in, please reach out to your supervisor or the internal Help Desk at your organization. Common login issues include difficulty finding your organization’s login screen or help with resetting your password.
Unfortunately, our security policies prevent Foothold staff from assisting users with AWARDS access issues such as password resets.
Online Help
Online Help is your one-stop shop for all things AWARDS! It’s a searchable information system available to all users that includes instructions for using the application’s features, definitions of the fields and options located throughout the system, and helpful resources such as training videos, webinar recordings, and much more.
To access AWARDS Online Help, click Help (or the 
icon) from the AWARDS navigation bar, and then click AWARDS Online Help.
Talk To Us
Every Foothold Technology customer is assigned to an Implementation Consultant or Senior Customer Success Manager. These representatives from our Customer Experience team are able to answer all of your questions regarding AWARDS functionality and how best to implement the software at your organization. This team is available for regular contact with your implementation team to address the ongoing evolution of your agency and database.
There are many add-on modules that enhance the core functionality of AWARDS and integrate seamlessly with your data.
Certification is a rigorous training program designed to turn users into true experts, and help the agency realize the full benefits of the software.
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