People are at the center of everything we do.


FootholdConnect is our hub for users to learn more about Foothold and think about ways that they can use the software to make an even greater impact in their community.

Check out the links below to find out about getting help, our annual User’s Conference, becoming a super-user, and much more.


Learn more about our add-ons, integrations, and premium services.


Need help? Read our commonly asked questions and find out how to log in.

User’s Conference

Meet fellow users and industry professionals at our annual User’s Conference.


Become a super-user by completing our rigorous training program.

Impact Prize

Showcase the great things your agency has done with AWARDS.

“My favorite thing about Foothold is the communication we have...whenever we have questions, our response from them is so immediate...Our agencies can now spend more time with our clients.”
Cinthia Gonzalez
NJ Housing Mortgage and Finance Agency

Meet Your Customer Experience Team

Our Customer Experience team is there for you. They are committed to supporting our customers throughout their time with Foothold - your success is our success.

Favorite Place: Any place out in nature, preferably somewhere with lots of trees!

Melissa Seymour

VP of Customer Experience

Favorite Cereal: I am a granola/muesli guy, but if I stray, it's generally towards Cinnamon Toast Crunch!

Paul Rossi

Head of Customer Advocacy

David Bucciferro

Senior Advisor

Juliette Palmer

Senior Customer Success Manager

Favorite Cereal: Reese's Puffs.

Kelly Pickell

Senior Customer Success Manager

Favorite Place: Guinea-Bissau, West Africa, where I did my Peace Corps service.

Laura Marshall

Senior Customer Success Manager

Favorite Place: We love doing road trips for our family vacations and have hit many spots in New England. Maine is a family favorite, for the scenery and the seafood.

Rachel Miller

Senior Customer Success Manager

Favorite Cereal: In general I'm a sucker for Reuben, although I prefer Pastrami to Corned Beef.

Yehuda Charm

Senior Customer Success Manager

Favorite Place: Anywhere where I can see the ocean.

Sarah Galena

Manager, Implementations and Configuration

Meghan Branca

Implementation Consultant

Favorite Place: The best place on earth is unquestionably, incontrovertibly ITALY. Stunning hikes and unlimited pasta afterward - it's heaven on earth.

Ivy Raff

Implementation Consultant

Favorite Place: My partner and I are currently working through the U.S. National Parks. To date, The Grand Tetons has been my favorite spot.

Erin McDonnell

Configuration Consultant

Favorite Sandwich: The Turkey Club from Court Street Grocers in Carroll Gardens, BK

Alex Attinson

Integrations Manager

Favorite Place: Negril, Jamaica. It has the best water I have ever swam in. It is clear, calm and warm. I am not a fan of water that I cannot see my feet in.

Natalie Wright -Umoh

Manager, Training

Favorite Time Period: The early 90", somewhere between 1990 and 1994, if we're able to time travel that is! For me, these were the best years for music, Grunge!

Josh Clickman

Manager, EHR Billing

Favorite Cereal: Honey Nut Cheerios

Karen Sagor

Billing Specialist

Stay Up To Date

Our FootholdConnect email list is the easiest way to stay up to date with everything that’s happening at Foothold.