As a Foothold customer, your EHR training program will be tailored to fit your agency’s needs and set your team up for success. Our Train-the-Trainer model enables customers to develop a robust internal training and support team, nurture real ownership of the agency’s database by the staff who use it, and keep training costs to a minimum.
Partner with us to develop a training plan to meet your needs and create a knowledge base among your team.
Build your staff’s confidence in comfortably and effectively utilizing the software, with training delivered by our experts.
Expand expertise through ongoing FootholdConnect events, training webinars, and specialized training and certification courses.
We go beyond simply demonstrating step-by-step instructions by including information about workflow and context — not only the “how to,” but the “why and when,” so your staff can develop expertise and effectively help their colleagues in learning the software.
Learn the software through live, hands-on EHR training sessions, where trainers use test programs that are pre-configured to match your agency’s functionality and workflows. Users will learn how to use your organization’s software for their daily work.
Expand your expertise and learn new functionality through a broad array of events with our Training team. Additionally, all users have access to our Online Help resources with hundreds of pages of documentation, quick-reference guides, and video tutorials.
For users who want an even deeper understanding of the software, Foothold offers a robust Certification program, where users can share best practices with super-users from other agencies and become uniquely equipped to manage every aspect of their software.
The SUS is a widely recognized tool for measuring the usability of various technologies. Developed to provide a simple yet reliable way to assess the effectiveness, efficiency, and satisfaction of user interactions, the SUS has been employed in over 1,300 studies.
We recently conducted a SUS survey for Foothold Care Management (FCM), and the results were impressive. FCM achieved a SUS score of 78, significantly above the industry average. FCM’s score far exceeded the EHR system average, placing our usability score closer to that of Microsoft Word or Amazon, which rank 75 and 82, respectively.
Founded: 1971
Clients Served: 700 Annually
Camelot Counseling was looking to streamline their operations while maintaining their person-centered approach. By meeting with staff throughout the agency to assess workflows, they built processes that allowed even more time for working with their clients.
Foothold’s effective and robust EHR training resources will prepare your agency to successfully understand and utilize your software for its distinctive needs.
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