In today’s fast-paced and data-driven healthcare environment, EHR support plays a crucial role in ensuring efficient clinical workflows. With EHR support and help desk services, you can maximize the value of your software investment and empower your agency to deliver exceptional service to your clients. One of our primary goals is to assist users in utilizing the software efficiently for their work. Technology should assist in the delivery of care, not impede it.
Increase in the effective use of EHR systems throughout your organization and daily operations.
Quickly resolve technical issues and minimize the impact of staff downtime.
Access support however suits you – through phone, email, and chat.
Our dedicated support team responds to tickets 9:00 am to 5:00 pm M-F ET. If it is an emergency then a response is provided as soon as possible.
Work closely with our support team for any issues, questions, and resolutions. Our team has the expertise to provide you with the answers to any of your EHR questions.
Tickets received during business hours are responded to within 24 hours. Our first response rate averages less than 2 hours and our average ticket closure averages less than 11 hours. Our aim is to answer questions on the first reply.
During implementation, our team will work with your agency to set up an internal help desk. End users can submit all of their questions/requests to their local help desk. If they are unable to assist, the local help desk will forward the ticket to the Foothold Help Desk.
There is an online help database that can be easily accessed from AWARDS. There are hundreds of FAQs available in the Online Help. It is searchable and broken down by module and feature.
EHR support and help desk play a crucial role in ensuring efficient clinical workflows by maximizing the value of your software investment and empowering your agency to deliver exceptional service to your clients.
The help desk provides general assistance for common and basic issues, while technical support offers specialized help for more complex problems.
EHR support can help resolve problems and questions about specific features and configuration requests. For example, Online Help can help to clarify how different modules in the software work, and can answer frequently asked questions. Or you can report any system bugs to our Help Desk for investigation and resolution.
The internal help desk is for basic issues, while the Foothold help desk can handle more complex issues. For example, if you are having issues with your login, you would contact your internal help desk. If you are experiencing data request changes or more in-depth questions, you would contact the Foothold help desk. End users can submit all of their questions/requests to their local help desk. If they are unable to assist, the local help desk will forward the ticket to the Foothold Help Desk.
Consider the response rate, support availability, system uptime, and support channels. Depending on the needs of your organization some of these factors may carry more weight than others. For example, if you provide services across multiple time zones or outside of usual business hours you may need to think about a 24/7 support service.
If you need help logging in, please reach out to your supervisor or the internal Help Desk at your organization. Common login issues include difficulty finding your organization’s login screen or help with resetting your password.
Unfortunately, our security policies prevent Foothold staff from assisting users with AWARDS access issues such as password resets.
Clients Served: 136,000 Annually
When launching a new program, Goodwill took the opportunity to review their entire billing process. We worked with them to identify omissions in their data entry, helping them recoup thousands of dollars in reimbursements.
Our EHR Support and Help Desk is dedicated to helping users optimize their use of the software for their professional needs.
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