Transitional Services for NY

How a 25-year-old agency transformed a pile of paper files by using a cost-effective, streamlined software package

Who: Transitional Services for New York (TSI)
Services: Mental Health
Year Founded: 1975
Location: New York City
Clients Served: Over 3,800 annually
Annual Operating Budget: $13 million
Using AWARDS Since: 2001

The Situation: Need to automate

For over 25 years, TSI relied on paper files and charts to keep track of its consumers and services they received. TSI’s Associate Director of Corporate Compliance, Information Technology & Staff Development, Peter Amato, realized that in order to become more efficient, and to accurately provide funders the information they needed, TSI needed to automate the way it tracked information. After spending three years and countless staff and financial resources attempting to build a system internally, Peter knew TSI needed another solution.

The Solution: AWARDS software from Foothold Technology

After an exhaustive process evaluating available technology, TSI agreed it needed to find a vendor offering software as a service (SaaS) because it required no internal technical infrastructure. After careful review, TSI selected AWARDS. In the years since TSI began using AWARDS, virtually every aspect of the agency has been positively affected. “Internal communication has increased two thousand percent,” lauds Peter Amato. “Directors meetings that used to last two hours now last 30 minutes. I attribute this to how AWARDS has allowed us to capture and transmit information to each other in a highly efficient manner.” TSI worked with its staff members to train them to use AWARDS, and then eliminated the use of paper forms. Case management at TSI has been streamlined and standardized, reporting is faster and easier, and the agency has saved tens of thousands of dollars using the SaaS model for its software deployment since there is no hardware required.

The Result: A smooth transition to automated case management

“The process of upgrading and automating case management and client tracking is not an easy process,” Executive Director Larry Grubler explains. “We’re a social service agency, not a software company. Having the benefit of a software provider who understands the way social service agencies work was an invaluable asset in this process.” Larry’s auditors couldn’t agree more.

“By the time it came around to purchasing software, Foothold Technology really stood out. The AWARDS software was by far the most affordable, quality option and that made it an easy sell to our management.” Peter Amato, Director of Quality Assurance & Information Technology, TSI