Foothold Customer Support

The Foothold System

You could have the greatest software in the world, but if you don't have people to train you and answer your questions, you won't get what you need from it. With origins and roots in human services, no software vendor is better prepared to support you than Foothold Technology. When you choose AWARDS, you get more than software--you get a whole system of help that is always just a call or a click away.

Your Senior Project Manager (SPM)

From Day 1, you get a team of seasoned experts led by a Senior Project Manager (SPM) dedicated to you for the life of our work together. Your SPM will serve as your single point of contact to:
  • Coordinate all your implementation and training activities.
  • Offer expertise from a combined 60+ years of experience working with agencies like yours.
  • Work with you to think through your agency's growth and challenges.

Your Implementation Consultant (IC)

The average length of an AWARDS implementation is four months. To get your team up and running, you'll work with an Implementation Consultant (IC) as well as your SPM. Your IC will:
  • Learn, evaluate, and understand the programs, policies, and goals of your agency.
  • Walk you through all the functionality of AWARDS.
  • Configure the software to reflect your agency's unique needs.
  • Assist you in developing a training and roll-out plan.
  • Prepare you to meet your desired milestones.

Your Training and Support

Our "Train-the-Trainer" model will give you onsite expertise of AWARDS and help minimize the problems caused by staff turnover.
  • Classroom-style training in Foothold's training facility or at a site of your choosing.
  • Extensive online Help library with step-by-step instructions and video tutorials.
  • FootholdConnect series of free, ongoing trainings offered via web conference.
  • A Quality Assurance team (also known as Help Desk) to provide technical support.
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