Disconnected systems and inconsistent records
When programs rely on separate systems, spreadsheets, and paper records, staff lose visibility and duplicate work. AWARDS brings documentation, billing, and reporting into one platform.
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Bring your whole organization together with AWARDS
One configurable EHR for documentation, billing, compliance, reporting, and client care, built around the realities of behavioral health and human services.
Main line: (925) 289-8977 · Schedule a meeting: 1-800-419-7435
Trusted across complex human services organizations
Rated on G2 by the people who use it every day
Challenges
An EHR built for the complexity your organization deals with every day
Human services organizations rarely run one simple program with one funding source and one workflow. AWARDS helps bring fragmented processes together without losing the flexibility individual services need.
Data that is hard to use
Your organization generates valuable information every day. The challenge is turning it into something clinical teams, operations staff, and leadership can actually act on.
AWARDS provides customizable reporting and dashboards for monitoring services, outcomes, productivity, revenue, and other organizational priorities.
Documentation and compliance pressure
Missing fields, late documentation, and changing requirements can turn every audit into a major exercise.
AWARDS supports required fields, real-time alerts, audit reporting, and workflows designed around Medicaid and other program requirements.
Complex billing
Manual coding and disconnected billing processes create opportunities for errors, missed claims, and delayed reimbursement.
AWARDS links billing information to documented services and gives teams visibility across claims and programs.
One platform
One system. Your whole organization.
AWARDS gives teams a shared foundation for managing care while supporting the different documentation, reporting, and billing requirements of individual programs.
Clinical documentation
Make documentation work around care, not the other way around.
- Link individual recovery plans directly to progress notes
- Set real-time compliance alerts
- Use customizable provider alerts
- Maintain locked addendums with original timestamps
- Give clients access through a patient portal
Compliance
Catch problems before they become audit problems.
- Required fields that cannot be skipped
- Alerts for missing or overdue items
- Built-in audit reporting
- Configurable forms and workflows
- Support for program and Medicaid requirements
Billing and revenue cycle
Get greater visibility into every claim.
- Unified claims across programs
- Real-time claim status
- Denial visibility
- Multi-entity billing
- Integrated billing workflows
Reporting and analytics
Turn the information you collect into decisions you can act on.
- Build custom reports with ReportBuilder
- Monitor live dashboards
- Track productivity and revenue
- View authorization information in real time
- Filter reporting by program, site, entity, and more
Medication management
Keep medication information connected to the wider record.
- Electronic medication administration records
- EPCS-compliant ePrescribing
- Integrated medication history
- PMP/iSTOP reporting
Configurable workflow
Adapt the system to your programs, instead of adapting every program to the system.
AWARDS can support multiple service lines in one environment, including IDD/DDD residential, mental health residential, outpatient and CCBHC services, day programs, crisis services, and youth programs.
Functionality
Connected for multi-service care
Built to support virtually any service type, AWARDS connects everyone involved in your clients’ care, including labs, pharmacies, and collaboratives.
- EHR
- Service & treatment plans
- E-Prescribing
- E-MAR
- Billing
- Reporting & analytics
- Outcomes
- Integrations & interoperability
- Scheduling
- E-Labs
- E-Signatures
- EVV
- HMIS
- HIPAA compliance
- Transportation
- Care coordination
Configurable by design
Software as unique as the work you do
Track the data your agency needs, in the format that works for your team and your workflow. Every builder links back to the same client record.
FormBuilder
Create configurable forms that capture exactly what each program needs, without waiting on a vendor.
ReportBuilder
Build custom reports to analyze your entire agency’s operations, report to funders, and track outcomes.
PlanBuilder
Create custom service plans that track each person’s goals, and link documentation directly to the related goals.
BillingBuilder
Manage authorizations, managed care, waiver, third-party, and direct contract billing, with service documentation linked to your claims.
Daily checklists
Pull goals directly from service plans, configure your own rating scales, and track progress over time.
Diet & medical
One place for medical information: ePrescribing, medication administration, eMAR, immunizations, diet, and vital signs.
Supported employment
Track employers, salaries, trainings, and anything else related to supported employment.
Transportation tracking
Track transportation for the individuals you serve and create claims for billable transportation services.
EVV
Direct Support Professionals document visits securely with our Electronic Visit Verification integration.
Care coordination
Foothold Care Management supports 1115 Waiver and SCN work, outcomes tracking, and interoperability with partner systems.
“Service delivery has improved exponentially because we have better information concerning the treatment of our customers…it’s probably the best process change we've ever made here, and I highly recommend it.”
Real results
Don’t just take our words for it.
You know our name. Now see what organizations have achieved with AWARDS
$22,000
in previously missed Medicaid reimbursements
Foothold worked with Goodwill NYNJ to identify gaps in its billing data and uncover billable services that had previously been overlooked. AWARDS then helped support more accurate billing and documentation processes going forward.
90%
of staff using AWARDS daily within six months
Opportunity Housing transitioned its service lines to AWARDS within six months. Nearly 90% of staff went on to use the system daily, giving the organization greater transparency and consistency across programs.
Who we serve
Built around the way human services organizations actually work
AWARDS can support multiple programs, funding structures, and service models within the same organization.
Behavioral & Mental Health Organizations
Bring clinical documentation, care planning, medication management, billing, and reporting into one connected record.
Intellectual & Developmental Disability Services
Support residential, day, community, and other IDD services while giving teams consistent documentation processes across programs.
CCBHCs & Outpatient Services
Manage clinical records, compliance, billing, and reporting while maintaining visibility across the full client journey.
Residential & Supportive Housing Providers
Connect service documentation, housing information, billing, and reporting instead of managing them across disconnected systems.
Homeless Services & HMIS Programs
Track client demographics and services, meet HMIS reporting needs, and coordinate information across large networks of programs.
Day Habilitation & Supported Employment
Document daily goals and outcomes, track employers and placements, and bill for community-based services from the same record.
Built for every role
One record, five views of the work
Executive
Agency-wide dashboards for outcomes, revenue, and productivity.
Financial
Claims, denials, and authorizations across every program and entity.
Clinical
Plans, notes, medications, and alerts in one chart.
Operations & QA
Required fields, audit reporting, and configurable workflows.
DSP
Simple daily documentation and EVV from any device.
“Before, it was all paper data collection. We really couldn’t keep an eye on what kind of services we were providing. With Foothold, the data is at our fingertips.”
More than just software
Our team stays with you through implementation and beyond
Changing EHRs affects far more than your technology. We support implementation with dedicated specialists, training, configuration expertise, data migration planning, regular check-ins, and ongoing support.
- SecurityOne of the highest scores ever seen when our security measures were tested against HIPAA standards.
- PartnershipCreated by human service professionals, for human service professionals, with responsive and proactive support.
- MissionA Certified B Corporation and part of Pledge 1%, donating 1% of our profits to the communities our agencies serve.
Built for the work that changes lives. Trusted by the teams who do it.
Here’s what happens next
You’ve done the research. Now see AWARDS in action.
Tell us about your programs, workflows, reporting requirements, and current challenges. We’ll show you how AWARDS can bring your organization together and give your teams a clearer way to manage care.